Food tasted totally different today than normal. Hot and sour soup was neither spicy nor sour, tasted like gelatinous beef broth, very bland and somewhat old tasting. Several other items tasted off as well, as if they got a new cook who couldn’t find the recipes. Buffet could def stand to be refreshed more often. The soups and sauces generally have a very thick congealed layer at the top which is pretty gross. The building was also very hot and at least 80% humidity which didn’t make for a pleasant meal. Couldn’t recommend this place to anyone after todays dining experience. Edit: For some reason my kid loves this place, so we decided to go for his birthday, despite me really not wanting to. We went on a weekend during dinner time. The food was slightly better than my previous review. It’s the next morning and I now have mild food poisoning and can’t get off the toilet. Just skip this place, I will definitely never be returning, my kid can find a new favorite place.

We did a to go order. We got the vegetable lomien, seseme chicken, and the walnut shrimp. The food was food, but I thought the portions were small, given the price of them. Especially the walnut shrimp that was 17 dollars.

This company needs to be shut down. The establishment is absolutely filthy and their customer service is terrible.. They have no problems making you wait long periods of time for your food. I’m a delivery driver and this is one of the merchants I pick up from, but after waiting 45 to an hour this last time for my customers food, I expressed a few choice words to them and I never received an apology or anything… Instead the red head at the register was laughing as I was talking to someone behind the counter.. Needless to say, I have banned them from being on my pick up list!! My customers mean more to me than this.. This restaurant doesn’t deserve the 1 star I gave them, but it wouldn’t allow the review without it!!! DO NOT RECOMMEND!!!!

Ordered on line. Said my order would be ready in 25-30 minutes. Get there, it's been 35 minutes since placing my order. Not ready. An hour later I get my food. The prices are not the same. If you order online,the prices are higher than ordering inside. No mention of the price varient. Tried to say it was Door Dash that hikes their prices. But I picked up my order. It wasn't delivered. Don't go to this restaurant. Very sneaky with price swap. Very unhappy.

My food was terrible, I ordered orange chicken and it was sour asfc , I ordered fried rice and it literally was just white rice with vegetables, the lo mein noodles was really skinny and crunchy . I rate it 0/10 , DONT recommend.

I ordered bigger plate for black pepper angus beef, firecracker shrimp and black pepper chicken. I was disappointed when I opened my box, the box itself is small than the usual box I got over the states. Chow Mein is plain without vegetables. Firecracker shrimp had no beans, and the black pepper chicken was the worst, there’re no celeries, and chicken was super small like minced and not fresh.

This will be our last time ever going to Great Chow. We was there around 5pm 3/21/25, had (or should I say tried to have) dinner with your kids. But the food was so horrible you couldn't hardly eat it. My husband couldn't eat because the meat was cooked way to hard, the veggies wasn't cooked enough (maybe 5 minutes) they was hard like you would go out and pick them out of your garden and eat right there. The rice was very dry to the point it had no flavor. My oldest son loved going there to eat but he even said he was done with it. He complained about the egg rolls being dry and tasteless, the broccoli to hard he couldn't bit it. The chicken being cooked to hard and being dry. He didn't even get the lo mien noodles like normal because his word they look dried out( which they was). The shrimp was way over cooked that it was either hard or chewy basically not eatable. The wings was cooked so long they was dried out. The fried dumplings was burnt and tasteless. I even tried a fresh batch that was brought out but they was the same. When you tell someone that the food was cooked to long all you get is "oh I tell someone". You want to go some place to eat something "good" but you pay for crap and all they offer is there is nothing we can do about it. You don't even get to talk with anyone in charge just an employee that is supposedly some sort of manager without the manager title. Not worth the money they charge for it at all. You will be very disappointed if you go there. Too many there while we was there was sending back plates barely with any food off it. They all said the same thing about the food. Too dry, tasteless, and over cooked. Its a shame that they can't get any better help that is willing to cook correctly. A waste of $75 that was spent there.

The Futrell family visited the Great Chow China Buffet today. We had a great experience. The staff was attentive. The food was fresh and flavorful, and the Hibachi was open. All for a great price. We will be back to try the dinner. See ya soon. 😊

The staff is very friendly and nice and the food is always great although I only ever ordered the vegetable fried rice. It’s really great. It’s the most amazing vegetable fried rice I’ve ever had at least in America. They add water chestnuts, broccoli, peas, carrots, eggs, baby, corn, and mushrooms. It’s really really really great and delicious. They definitely deserve way more than 3.7 stars in this year of 2024. You get so much and it’s only like less than $10.

The tea looks just like plain water. The fried dumplings were overcooked. Mongolian beef tasteless. Worst fried rice ever. Nothing on the rice, no onions, peppers, eggs, just plain rice and yellow color. Spring rolls raw inside. First and last time there.

Came here at the end of October with my Son and Mom after shopping in the mall. The food was fresh, hot, and delicious, even my son enjoyed it and he is a very picky eater. Definitely will be back next time I’m in/near the mall 👍🏼👍🏼👍🏼

Always love sarku! Its the best mall food! We got the chicken teriyaki with extra chicken to share it was perfect and really tasty

I am shocked to see the low scores. Good food and friendly staff. I didn't care for their egg rolls, but the other food was very good. Way better than anything I get in PA where I live.

I rice and sesame chicken is sweet and tasty! My kids also loved the noodles and bourbon chicken.

My wife and I mainly order from best restaurant because the food is definitely the best in the neighborhood. We mainly have food delivered as you can see and when they show up they're always super friendly. They also do nice things too like put pineapples in the order. And the iced tea that my wife orders is really amazing as well. I love their General Tso's chicken. There are a lot of Chinese food restaurants on Staten Island and a few in St George but this is definitely the best one. Personally, I also like that they deliver the food very fast! If you live in the St George neighborhood treat these people well because I want them to stick around.

This is my favorite Chinese restaurant on the island!! The staff here are extremely friendly people! The food is always hot and tasty you ask for your food to be served a certain way and they follow your orders! I give this place a 10!!This was the chicken with garlic sauce with vegetables egg fried rice and egg roll out of this world!!!!

Went to get take out quickly while visiting Staten Island for a quick bite. Garlic sauce chicken is aboustely delicious everything fairly priced will be back soon

Hands down best Chinese food I have ever had, plus they are extremely efficient and fast.

I'm very picky about my food. Hands down the best Chinese restaurant on Staten island in my opinion. I say that because of the price, quality and quantity of the food. I've ordered here for the last 8 years. Never had a bad order. They never miss, it's been a consistent hit each and every time.

This place is very nice the food taste great and these are good hardworking people please treat them kindly as they Learn to navigate there business through these trying times

I've been ordering from here for a couple of years. Always makes the food taste amazing. Highly recommend you to try it.

Best Chinese take out on Staten Island. Always FRESH & delicious. My favorite is the Beef Lo Mien. It always has that amazing firey taste. I love the chicken wings also. I always get them extra crispy (fried hard lol) iykyk. I live in Queens & I come to Staten Island for this food haha. My grandmother lives in Staten Island also, so when I visit her I def grab some food from here. 10/10

love this place! The food is delicious! The customer service is the best, will return for my favorite General Tso Chicken . they made entire menu with White Meat Chicken only!!!!!

I have tried Chinese food from different restaurants on Staten Island. But Emperor’s House; a family-run business happens to be the best place for Chinese delicacies on Staten island. The staff is nice and they would run an extra mile to help you place the order. They do delivery too but within a limited radius.