People are nice, but the food is NOT GOOD WHATSOEVER. My husband picked up sesame chicken with an order of cheese wontons: the chicken was very dry, and the wontons were stale, tough and greasy, like they had been made hours earlier and just popped in the fryer to reheat. Sauce is very watered down..SO SAD they take your money, then reward you with stale, sub-par food..Nope, I won't be back here.

The people are nice but the food and atmosphere is lacking. The crab rangoon was lacking in looks but mostly taste of the filling. The wonton soup noodles seemed undercooked and the filling was beef/broccoli type beef filling which wasn't expected. The vegetables were good but overall it costs too much for poor quality on the first two items mentioned. I wish it was different because I was rooting for this place despite the reviews and after meeting the nice employees. Also, the inside could really use some TLC and be tidied because it's a bit of a mess. Sorry but hope things get better.

This is mine and my friends #1 go to place when we are absolutely hungry for Chinese! We love Chinese! There food is really delicious and hot to the right temperature! And the inside of the restaurant is beautiful and I love the Chinese dress they got up on display and I love the fish in the fish tank as well. They are quick about getting your drink order. And the price is a little bit expensive but, what can I say it is worth it for all that food you can eat and not go hungry no more after u eat there! If you love Chinese food then you need to stop by here and eat! Trust me you will not regret it!

This the most horrible Chinese food! It had NO TASTE but it was all hot. Called to let them know and I was pretty much given an attitude because I said it was like it has no taste. I didn’t want my money back but I WILL NEVER EVER EAT at this disgusting bad customer service place again.

My family orders from here about once or twice month. We spend around $50 to $60 each time for a variety of items. This week's order was not edible. The rice was crunchy. The chicken was very stringy and dry. The sauces were all overly salty. We threw away all of it. It was such a waste of hard earned money. Absolutely our last time ordering from China One. The building itself looks like it is being neglected and needs a really good cleaning. The front area is not clean. Even the credit card reader is caked with grime. I can't imagine what the kitchen looks like in terms of cleanliness if the part the customers actually see is dirty. Used to be so much better. Not sure what has happened, but it is unfortunate.

This is the BEST Chinese food I've eaten in years! I asked for spicy and they delivered! The sauce was nice and thick. Good portion size. Super nice people. We tend to visit at odd times so we miss the buffet time, which is fine. I like vegetables and there are not normally a large selection on a buffet. If I lived near here, I would be a regular.

Suckey suckey long time. Food is pricey and worst I've had. Chicken and mixed veg is ok to say the least. Ck on stick is more like crap on a rod. DONT WASTE MONEY. Dumpster diving woulda been better

I’ve gone to this place for years. The food is always great and consistent. Portions are the best bang for your buck. 100% the best Chinese food that’s not a buffet. Best chicken on a stick in Catawba county!!

Food was bland and the orange chicken was soggy and had a slime texture. Threw it in the trash. Disappointing and a waste of money.

So disappointing. I thought they used to have beef dishes but guess not. So i went with coconut curry chicken and bourbon chicken - The curry chicken was so bland and the bourbon chicken tasted and smelled burnt.

Take my word for it and RUN! If I could give this place less than 1 star I would! This is absolutely THEE WORST Chinese takeout spot I’ve ever tried and will end up throwing away everything, that’s how bad the food is. Wasted $31 on all this to not even eat it, save your money and time, don’t say I didn’t warn you! You can’t even really tell the sesame chicken is just that because it barely has seeds and the general tso was just as bad. Egg roll, noodles, rangoons, all terrible!

We tried a new spot for Asian food. Atmosphere is good the service is pretty good. The food is ok. We will definitely try it again to be fair.

I wouldn’t recommend this place burnt food cook in old Greese never fresh best thing they got going is wings by they self

Always hot, never fresh. And you never know if it's pork, chicken or beef. It all looks the same, taste delicious, but is it nutritious?

I have never eaten Chinese food as delicious as here. I wanna thank to the person who cooked all my meals!! Also— The person who attended me was very kind, I was even surprised because he spoke a little Spanish, thank you very much. 💖✨

When my wife and I are in the mood for some great Chinese we will only order out from Hunan Express. We have tried the competition and in our opinion this is the best. Customer service is great and the food is always exactly what I need. I love the Beef with mixed vegetables and I have them cook it with the hot and spicy sauce 🔥🔥🔥 Thank you for the great food

Food was flavorless ! Ordered the chicken and garlic sauce, lunch special. Horrendous, way too watery ! Nice atmosphere but the was deplorable. Can we get some authentic food please? The fried rice wasn’t not fried! It was rushed and it tasted like it. Focus on quality instead of money!💵 T

This place is consistently very good!! I usually get takeout but the inside of the restaurant is very clean. Host is incredibly sweet and personable. Always my go to for Chinese food.

I’m a long time customer of fortune cookie as I live nearby. After my visit today I was so upset with the lack of service and common decency I had to leave a review. Every time I visit this location I’m overwhelmed with a very un inviting attitude. I’m never greeted, today when picking up my to go order the manager of the store who refuses to give his name( Asian gentleman with blonde highlights) plopped my order on the counter turned away and continued to talk with his employee. I guess I’m not worthy of any words or eye contact apparently. I called and asked why they conduct business in such a way and his response was that he works 12 hour shifts. I understand how a demanding can take its toll but that’s a poor excuse especially as a manager. I’m not even the type to leave restaurant reviews as this is my first one. I’ve never consistently felt so unwelcomed anywhere else in Charlotte. If you are a person of color consider dining elsewhere. Fortune cookie will not be getting even one more penny from me.

I want to start off by saying YUCK! I have ordered from this location for over two years and have never gotten such DISGUSTING FOOD AND CUSTOMER SERVICE. I ordered from Beyond Menu online, a dish that I haven't tried before. I google, shrimp Chow Mein, and its a noodle dish. The order arrives to me and its this wet, undercooked shrimp and vegetables dish that I can't consume. I'm the only person at work so I call and ask if I can bring the order back myself and receive a refund. The woman on the phone says the call Beyond Menu and they should handle it. Long story short, Beyond Menu couldn't do anything for me and asked for resolution from the restaurant. When I call back to ask for the GM or Owners contact information(because I have worked for a franchise before, the owners contact information is always available)the young lady has a attitude and hangs up. Don't order from this place if you aren't confident in their food because they will not fix any problems they have caused. Worst experience I have ever had at this location. As I Said before, I have worked in the restaurant and catering business for nearly 8 years and that's simply not how you handle a customers complaint. 1st picture is what I received and the 2nd picture is what I thought I was ordering.

Lackluster standard Chinese food. The food was dry and overcooked. Extra credit goes to the clerk-cashier with his soulful personality and interactions with the public. Overall, I had a decent experience.

I love their shrimp with vegetables and fried rice. The food was prepared very well and the staff was very friendly. I will be a frequent customer.

I can’t even begin to describe how GROSS this place was. Never have I ever walked into a restaurant that didn’t smell like cooked food. Even if you don’t like the smell, you should be able to tell it’s a restaurant. Not this place... I opened it - the rice was hard, didn’t smell like anything but oil and the chicken had zero flavor. Like they made it in water and then sucked all the flavor out. Dry, hard and tasteless. Absolutely hands down the worst food I’ve ever ordered out.

I order from this restaurant fairly regularly. I only get the Singapore noodles and spring rolls, but the food is fresh, tasty and cooked well. Not greasy, plenty of vegetables with a nice crunch and my spring rolls are hot , fresh and delicious. I've always been treated well by the staff. I do not eat in, but the place is always clean.