I'm leaving Panda Express Right Now. I just spent $55 on a family meal . I also bought crab rangoons. We eat Panda Express once a week. This particular place acted like asking for a few extra sauce packs was OUT OF THE ORDINARY.... They protected them like they were diamonds.. So I went back into the place, and purchased a bigger plate of food extra so I could grab some more sauce. They handed me two packs of sauce.-Terrible - Still my favorite place to eat....

Crystal makes this location the best i have ever been to. She IS fast, efficient AND her customer service skills are top notch. I don’t think you pay her enough for what she brings to your restaurant. Hands down best you have across the state; trust me, I have checked

I am furious with how I was treated. For a family dinner, we each ordered a carry out dish to bring to a pot luck. I ordered Chicken fried rice and chicken chow mein, BOTH with no peanuts and no bean sprouts. The fried rice was perfect, but the chow mein??? IT WAS GROSS! It was slimy and clear and made from lo mein noodles. And LOADED with bean sprouts. More sprouts than noodles. It looked like baby puke. I called to see if I could have the order remade, but the lady said I ordered wrong. Well, I have been eating there for as long as have lived in Riverview, but no more. And it is my mission to have that lady fired or this resturant put out of business.

I’ve been coming to this restaurant for as long as a I can remember and it’s always been pretty alright but today I was appalled by how they handled their mistake. Me and my husband placed our order online and he went in to pick it up. When he got home and pulled out the contents of his bag there was his sweet and sour chicken and what should have been my hot beef and onions was instead breaded beef with sweet and sour sauce. He promptly called them to in inform them of their mistake and they insisted that’s what was ordered. They instead made me pay again for what I had initially ordered in the first place. Call in if you’re going to order. I probably won’t be going back here again for a long while, if at all.. Worst customer service I’ve ever received for an error made by the staff themselves. Money down the drain.. unnecessary food waste..

Love this location so much. I have a few near me but I always go out of my way to come to this one instead because the service and portions are unmatched. The atmosphere is great too. Highly recommend!!!

I have a gluten allergy so I can't make much, but the staff was so kind and accommodating with what they did have and could do. The manager here really cares and you can tell, I'll definitely be back. If you don't go for anything else, go back for the sweeties that work here.

I ordered shrimp with lobster sauce....Not even close to what it used to be...Not good at all.....Egg drop soup had a bleach taste to it....Like they didn't wash out the pot completely....I took food back and got a refund.....Never will ever go there anymore......I went to shong hey today n ordered same thing.....Omg it was so good...Just saying

Updated Review: It keeps getting worse and worse. I wish they would go out of business so I could quit wishing they will come back to their former glory. Ordered the szechuan beef. Picture shows what I received. Its a bunch of vegetables with strands of mystery meat. Reduced to one star. Original Review: Something happened here around COVID. They have never came back to what they use to be. (2 Stars)

Sonia is the best bartender you’ll ever have. Made me feel welcomed and cheered me up after having a long travel week. Always has the same positive energy. I came here once back in December and again today and was pleased both times highly recommend if you need some place to waste time at the airport :)

Long lines at the door. The hostess looks miserable and unhappy. She doesn’t let people know that the bar is open. Food are amazing. With standing in line and waiting for food we were running late for the flight.

My friend loves this place. I'm not into Chinese foods. It amazes me that Hai Ru has lasted all these years. Please keep on keeping on!

NEW OWNERS, Very clean cooking area. The food is great and made by a good family that care about what they make. This is my favorite Chinese restaurant on the East side of Webster and in Ontario. I recommend ordering here. Online orders can be done for this restaurant.

Chicken and mixed vegetable , egg drop soup, were great. Never had a bad meal .

Pad Thai is a new item on the menu and it’s nothing like Pad Thai. Big chunks of onion and noodles, that weren’t rice noodles. No peanut, no lime, too spicy to eat and I ordered mild spicy. The egg rolls are the best thing on the menu.

I've eaten here for the last 25+ years. Ordered 2x since the new ownership, thinking the food the first time was just a bad day. Both times the food was mushy, underfried, undercooked vegetables, thank goodness it didn't make my family sick. No one could eat much of it before i had to go back out and get other food. Rangoon mainly cream cheese, no other taste. Chicken fried rice was about the same, more sticky. New sauces on the other meals were not well conceived, with little to no flavor, not heat on the "spicy" dishes when asked for hot. Egg rolls are terrible now. Won't be back ever again.

Customer service was amazing. However, food was not that great. Small portion for the price. Pepper steak had more of a gravy tasting sauce compared to what I’m used to. Crab Rangoon had a strong onion taste. Rice was mushy. Egg roll was pretty good. Definitely room for improvement.

Not sure what exactly changed but every time I’ve ordered prior to last Sunday it was excellent. When I got my order Sunday, it was absolutely awful, oily, greasy, and disgusting. I couldn’t even eat it.

Always hot and delicious food done quickly and affordability. My go to Chinese restaurant.

Chinese restaurant with good food, they give a fortune cookie as well. Less place for seating but good to take away. Fried rice tasted good.

Stopped in for some quick take out was very pleasantly surprised the food was excellent for take out I enjoyed it very much walked in ordered And my food was ready to go in less than 10 minutesI will be back let me make money the beef and broccoliIt was very good

Reliably good Chinese food for over a decade. Our family from out of town requests it when they visit! Fast and delicious. I always get the Szechuan tofu.

We absolutely love the take out, there isn't much seating and it's a small parking lot. When it's busy be patient, it's worth the wait. The best crab rangoons around but everything is great and they're always pretty fast ❤️

I would have given 0 stars if possible. food was cold and terrible, textures were off, place looked run down, plates were divided disposable plastic. my fiance ordered a coffee, which was lukewarm instant coffee in a red solo cup. sugar donut, a staple in any chinese restaurant was dark on yhe outside and raw dough inside. DO NOT GO HERE. they obviously do not care about service or quality. we stayed less than 10 minutes.

Food over all was horrible. I mean most of the meat based items where great. However there's dumplings smelled bad and tasted soiled...the mac and cheese tasted spoiled and the desserts were too dry, spoiled. Customer service was ok. Atmosphere looked slightly run down. But over all 13.50 per adult thats 54usd for 4 adults which no offense with how bad my experience was i will never go again and will pay and drive to linglings in Geneva. Linglings has better food better service and better over all experience. I highly recommend NOT eating at this restaurant! Sorry but since eating here I feel really sick ish