This is the second time I ordered here. I like the taste of the food. Price is very reasonable and the price includes a spring roll or a shrimp Rangoon. I tried both and they are excellent. We tried the triple delight, orange chicken and general Tso chicken between our 2 visits. Food is generally delicious. The portion is generous.

Very bad customer service! They got my order wrong and got loud with me and hung up in my face! I live far away and love to stop by here for there fried chicken wings in general tso's sauce its amazing but she said If I didnt bring the food back I wont get a refund.... this will be my last and final time visting this establishment!

Pretty good food, will order from again. Do wish the dinner portions would be a bit larger seems like the lunch and dinner portions are the same.

Happy family is their signature dish and I see why a great twist on surf and turf. The steak was season perfectly not too hot but flavorful while the shrimps were cooked well. Overall a great experience from this carry out location

Worst location ever. Pre ordered on the app to give them a head start. Walked in and completely ignored at the pick up section. Gave them my name and still couldn’t find my order. 20-30 mins later they started my order. Gave me chow mein with barely any noodles and all onions and cabbages. More than 75% were onion and cabbages. avoid this place and support the local Chinese restaurant.

I placed an online order which was a small walnut shrimp for $7.50 which I received ONLY (7) shrimps…. Thats literally over a $1 a shrimp! I also got a few other dishes, another was the Chow Mein which was FULL of Cabbage! If you happened to read the reviews this location is notorious for NOT giving the customer a proper portion of food since it’s boxed and you don’t know what the food looks like until you get home. They feel like that’s their chance on maximizing their profit by not giving what the customers pay for… THIS IS ABSOLUTELY A RIDICULOUS!!!! This location should be ashamed for stealing!!!! Give the customers what they pay for! For the management that’s reading this, I don’t need an apology, BUT what you can do is easily correct this criminal act moving forward… Otherwise if you’re the owner/manager you should step down and have someone else run this business. I have no problem reaching out to corporate! Fortunately for you I wasn’t in the area otherwise I would’ve taken the food back and made a scene in your restaurant.

I ordered the Singapore-style noodles, and honestly, it was a huge letdown. It didn’t look anything like Singapore-style noodles. The rice noodles were cheap quality, and there was barely any spice. To make it worse, they mixed rice into the dish and hid it under the noodles in the to-go box. Felt like they threw in a bunch of leftovers—it was gross. It was not cheap either, so I expected better. Honestly, Panda Express would give you way better food for less money. Definitely not worth it.

Halal Chinese wooooo!! I've been going here for years and the food is still fantastic! You get large portions in every dish and it's very reasonably priced. I personally love the fried wontons and the pepper steak (not pictured). Lynette is one of the owners and she's a wonderful person. Overall really love this restaurant and still will be going here in the future.

SO SO Glad you can afford to be confrontational, argumentative, & dismissive with an absolutely empty and run down, horrific looking restaurant!!!! I ordered fried dumplings with a posted price on their menu board of $5.50. I also ordered General Tso Chicken. Asked if wanted regular, with a posted menu price of $14.95 (with a hand written “1” on a white paper over the price), or the small, she verbally provided the price of $11.95. I selected the small and was advised of a $21.(& change) tally. BC it’s cash only (not posted), I walked x-cross St to ATM. Upon return, I advised the math didn’t add up. clerk provide a printed paper menu with a fried dumpling price of $8.95. I contested that one of the posted menu prices has a hand written increase correction, then why aren’t all the posted menu prices manually changed. after many interrupted contentious statements, she said she would charge the posted dumping price $5.50 but she was going to increase the Tso’s chicken to the full $14.95 price. when confronted about that change bc the small was still ordered, she became argumentative, yelling at me, & interrupting my valid concerns.

I’ve been ordering from here for about 10years now and it’s always been my favorite Chinese food. I moved to West Springfield and still drive up for our take out night all the time. Everything is super tasty, fresh, and delicious.

I buy from here all the time and it’s always been good but today December 22 2024 at 630pm I picked up my food I came home to barely cooked meal after I paid 35 dollars I’ve never experienced this idk if the person this day is being lazy or whatever but this was not up to cooking standards the chicken was still bloody and the lomein and egg roll wasn’t cooked also ,I hope you you guys learn not to be in a rush making the food 🍱

Today I ordered the wrong food, due to being pregnant and was craving a plate and it wasn’t the right chicken. So I went in and tried to change it and my I became a bit out of pocket when I wasn’t going to get my way. BUT the staff handled everything nicely and gave me my order. I’m extremely sorry for the way I acted you guys are the best! Also I always order the same plates and the food is always amazing!

Pros: Affordable prices during lunch hours 11-3 pm. They took 10 min to prepare my food and it was edible. Unfortunately, it didn't taste like chinese food. The rice was more like from a box. And general tso chicken was not spicy.

I had their food for the first time last night, I am very picky when it comes to food especially Chinese food, but everything on my plate was excellent. Your boneless ribs was so amazing and the rice and teriyaki beef sticks were nice and sweet and tender. I would definitely be seeing more of you.

The beef terryaki they say is “their style” sold us grayish looking meat smells rancid!! Wife asked for a replacement meal or a refund and they denied her both. Saying she was wasting their food. Thank the lord she didn’t eat the food because when it was returned back to the store there were roaches coming from around the fridge where they keep the beverages . Also the “meat” that they prepared for my wife was told to me that it was prepped earlier that morning. It’s 4 pm when we ordered her meal… and the gentlewoman or man or whatever it was “UN” was their name is a disgusting customer service representative…. I highly suggest the board of health to check that place out meat was a funky color hair in the freaking rice like this can’t be real and not even trying to fix this atrocity..

JUST GOT MY ORDER. First time ordering and I never leave reviews because I really don’t care for this stuff, but I just had to for this restaurant. First things first my order arrived after an hour, but that’s not the worst part. The food is disgusting!!! The rice is good but the red boneless spare ribs are so dry I choked and I’m not even kidding. They’re leather and charcoal. The dumplings are the doughiest dumplings I’ve ever tasted it was like biting into a an uncooked bread. Never again!! First and LAST TIME.

Always very fast, and very polite. Willing to go out of their way to get you your food. This is one of those of consistent Chinese food places. It's always hot, fast, and good. Their are a few better places I'm sure but they are farther away and don't deliver. This is our go to when we are hungry and always get a solid meal.

We’ve always loved the food when we go here! The food was still good on our last visit. Unfortunately, they took the buffet service out. In addition, the area around the original buffet area is cluttered and messy. They might be in the middle of renovating or cleaning so we’ll give them the benefit of the doubt. But the clutter and mess negatively impacts the surroundings inside the restaurant. Other than that, this place is overall enjoyable and we come here whenever we can!

Good tasting Lo Mein at a quite good reasonable price. Unlike many places, they don't skimp on meat. Very generous in fact. Seasoning was also good. Store is a take out place so nothing to look at, but you're there to buy food, so it doesn't matter.

I ordered twice from this place and both times the food was very good. The second time I ordered pork lo mein with beef broccoli. The portions and price are reasonable. I also ordered wonton egg drop soup, chicken wings, and crab rangoon. The food was all fresh. The rangoons were amazing. The chicken was great. A little on the salty side but I didn't mind it. The pork lo mein was one of the best I've had in the area! I was surprised at how much flavor it had and plenty of vegetables. The beef broccoli was okay. I didn't care for the beef and neither did my dog. Lol But that was fine, I ate the broccoli and lo mein. I had the meal delivered and delivery was on time. I read the previous reviews but fortunately I didn't have the same experience. I recommend. UPDATE: I ordered a combination with pork fried rice, general tso, and boneless spare ribs. It was okay. I didn't care for the boneless spare ribs flavor, but everything was cooked well. I also had the rangoons and chicken wings again. Both were good but the chicken wings were a little too salty. Food overall was still good.

Their treatment towards customers is actually disgusting and disturbing they gaslight you and make you feel crazy about an order THEY MESSED UP . and I see why their business has declined! I will take this matter up with my bank!

I usually pick up or DoorDash food from here. The shrimp fried rice with chicken wings is my go to. Their crab Rangoon are also really good

Me and my girlfriend went earlier today. The restaurant is very clean and spacious. The staff were very nice and we got 70$ worth of food in less than 10 minutes. Everything was so delicious I definitely would recommend. Our favorite Chinese in Springfield by far.

Used to love Lucy‘s. I go there last night and order a general chicken combo and a general chicken half combo all white meat. I check out come home look at the bill. There’s a $.68 service fee on there so I call up Lucy‘s and ask Caleb for a manager while he didn’t wanna give me a manager he said no manager was around But after multiple tries and telling him I could only talk to a manager. I finally got someone in charge his name was Mike I doubt seriously that that was his name but that’s the name he gave me. I asked him what the $.68 service fee was for on the bill and he said oh did you use a debit card or a credit card I said yes and he said well. They charge $.68 for each one well therefore I will not be eating there anymore because the food sucked it taste like they never changed their oil and the crab Rangoon was Overcooked Terrible experience!!