If your ~posted hours~ both via Google and the front of your store is 9:30 p.m. close and a customer comes at 9:02 and your door is locked that is bad business. I spent money at this shop over the years but I won't spend any more money at this shop. I guess the only exception would be some kind of family emergency but if I do see it ever again I will be sure to amend this review; upwards or downwards. There is a lot of competition in town, Hong Kong.

Haven’t done a review for a while, They must have a new chef and a new attitude. Everything was delicious this time hot and fresh cooked to order.

Review for Autumn – Exceptional Service at Panera I want to take a moment to acknowledge Autumn, the manager on duty tonight, for her outstanding professionalism and kindness. I had placed an order and believed I was missing several items. Without hesitation, Autumn kindly offered to remake my entire order. But after listening to her—calmly, clearly, and with genuine care—I took a breath and realized I had indeed received everything I ordered, minus a piece of bread. And honestly, that wasn’t a big deal. What stood out far more was her thoughtful way of speaking, her patience, and her willingness to go above and beyond. Autumn has served me before, and every interaction with her has been marked by warmth and clarity. Tonight, even when I was venting out of momentary frustration, she listened with grace and professionalism. That kind of service leaves a mark—it reminds you that kindness and communication matter deeply. I’m truly grateful. Panera is lucky to have someone like Autumn representing the brand. More people in customer service should lead with her level of empathy and presence.

We went through the drive thru and the gentleman was very nice. Their bread is wonderful we bought a loaf for meals at home. Absolutely in love with their broccoli cheddar soup 🤤

Not sure if that was worth the price paid. Many salad bar items slimy or mixed in with other foods. The strawberry preserves were in front of the peanuts but there were peanuts in it. There were croutons in the hard boiled eggs holder. Many containers sitting out in eye view, very unprofessional looking. Employee cooking steak was not very happy to be at work; carved ham looked reheated and old. Green beans overcooked. Pot roast was good , mashed potatoes were good. Ice cream melted soon as it hit the bowl. It was like milk. Bread pudding not cooked well. Churros had no cinnamon on them. Overall quality just not good. I’m just naming items I actually tried. Some other items looked inedible. I went here because I wanted a variety of items and had my little one with me who’s a little picky , she was satisfied. It was just okay for me. Also didn’t like how the manager, or who I assume was a manager , was walking around in sunglasses, a coat, street clothes and a thermometer with a bucket of water. Assuming she was checking temps. Other manager was eager to take my payment and I don’t think he trusted that the cashier rung up my order correctly. Weird. Anyway, it’s just okay. Won’t go back anytime soon.

The restaurant is overall clean. Walking into the restaurant, I was greeted by the cashier and she was friendly. I tried the steak and it was good. The catfish was a 10/10. Also, if you’re looking for a great banana pudding spot, this is the place to go for. The staff was friendly and even the manager talked to my table for a bit. Overall, I would definitely recommend trying this place out.

This past late March was the very fist time trying this place and not bad among Chinese buffets we've been to. We live down just a few miles past the IL border in Beach Park but we take our boys for their haircuts up in K-town and were looking for a restaurant where they could choose from a variety and my wife mentioned she wanted Chinese as well so here we were. Food overall for the price wasn't bad and there was definitely an extensive selection to choose from across the board. Just wasn't too thrilled about the foam plates and plastic utensils as some have already mentioned. We're in Keno/ Pleasant Prairie quite a bit but time will tell if we ever stop back in here, I'll leave it up to the wifey if she gets that craving.

I have to say I'm actually disappointed this last visit. The food was good, it was during lunch so was very fresh. Service was fine, but what was awful and I probably will not return unless it changes, they use paper plates (cheap cheap paper plates) and plastic forks! For inside dining!! We couldn't even pick up half our food without the forks breaking or bending.. it was just not right considering its a restaurant, not a picnic. I couldn't even finish my food because 1. The aggravation trying to actually use the cheap cutlery and 2. It just kept breaking. Paper plates and forks shouldn't be used for dining inside. To go, yes. To dine in.. lord no. Very disappointed. Food was good but not how it was served.

This past late March was the very fist time trying this place and not bad among Chinese buffets we've been to. We live down just a few miles past the IL border in Beach Park but we take our boys for their haircuts up in K-town and were looking for a restaurant where they could choose from a variety and my wife mentioned she wanted Chinese as well so here we were. Food overall for the price wasn't bad and there was definitely an extensive selection to choose from across the board. Just wasn't too thrilled about the foam plates and plastic utensils as some have already mentioned. We're in Keno/ Pleasant Prairie quite a bit but time will tell if we ever stop back in here, I'll leave it up to the wifey if she gets that craving.

I have to say I'm actually disappointed this last visit. The food was good, it was during lunch so was very fresh. Service was fine, but what was awful and I probably will not return unless it changes, they use paper plates (cheap cheap paper plates) and plastic forks! For inside dining!! We couldn't even pick up half our food without the forks breaking or bending.. it was just not right considering its a restaurant, not a picnic. I couldn't even finish my food because 1. The aggravation trying to actually use the cheap cutlery and 2. It just kept breaking. Paper plates and forks shouldn't be used for dining inside. To go, yes. To dine in.. lord no. Very disappointed. Food was good but not how it was served.