The food is sub par and over priced but the service is the worst part! Any chinese food place tou go to gives you sweet and sour sauce for wontons right? Not here I had to go in after having received my food just to be told I have to pay for a sauce that is supposed to come with the item I ordered. Not to mention not a single piece of silverware or plate was given either. They completely messed up part of the order and didnt even bother to properly identify which egg rolls had pork and which were vegetable. Now I remember why I hate coming here

I have legitimately never left a bad review for a restaurant before but I was blown away at the poor quality of this food. The cheese Rangoon was dry and crumbly (honestly how do you even do that to deep fried cream cheese?) and was just that, no seasoning or anything in it. The fried rice was literally white rice they threw some soy sauce on? Like not a single veggie or egg, much less looking like it was refried. The lo mien and double fried pork were flavorless, the DF pork was supposed to be spicy but it would have had to have flavor first. The veggies were well cooked, I’ll give them that though. The egg foo young was particularly gross, a soggy mess with a gravy that seemed straight from a jar, and like, an expired one at that. The shrimp tempura was sadly the best part? And it was still not great, more like a Long John Silvers shrimp than anything. No joke I had to put it all back into a wok at home and add sesame oil, hot chilli crisp, fish oil, gochujang, and other seasonings just to make it edible and get some of the bang for my buck. Really sad considering how ordering out is already so expensive, you expect at least an edible dish. Absolutely the most dissatisfying Chinese food I’ve ever had, and I once went to that $4 Chinese buffet in Harrisonburg so that’s saying ALOT.

I could not rate the atmosphere. I had a delivery but the staff I dealt with were fantastic the food is top notch. This was my first time ordering. I will be ordering again. I ordered the cashew chicken, fried rice a egg role and spring rolls. Fabulous 👌.

The food here was absolutely delicious and the service was even better. I placed a large order for pickup with a few special requests on some of the items. The restaurant called me to confirm the special instructions before preparing the food. Everything was ready on time and packaged neatly. The beef and broccoli (in garlic sauce) was the best I’ve had in Charlottesville.

VERY UNPROFESSIONAL, RUDE! Literally took my payment before asking my address, then got an attitude with ME because she had the wrong address. Told me she had family problems and do I want the food or not. Def did NOT want the food after her nasty attitude, says she sending my refund and hung up while I was talking. Not sure if it’s her establishment or what but will NEVER eat here again. Very poor customer service. Not the lady with the glasses but the other one. If you having family problems maybe take the day off or come in later but taking it out on your customers is unacceptable. Also refunds take a week apparently. If I could give negative stars I would!!

We order from Asian Express approximately once every three weeks. Every other order it seems we have an issue. Usually, it's just that it takes 1.5h for our order to be ready instead of 45m as promised, so we have started ordering earlier and waiting to pick up the food which has alleviated some of these issues. Most recently - they completely messed up our order. As in- gave us the wrong sushi even though the bag was correctly labeled. When we called to report the issue, they offered to deliver us a new order but this would have taken 45+m. We asked that they credit us on the incorrect order and we assured them we would continue to order from them. She responded she couldn't credit us as it was a big order ($87). She then offered a partial refund and stated it wasn't her fault since she was not present when the order was prepared. We accepted the partial refund. We will not be ordering from them again. She was also quite rude and yelled at us on the phone, even though the mistake was theirs. Wanted to warn others.

Ordered the lunch special chicken lo mein and it came with a soup & sour soup. The lo mein was average but did have plenty of meat and the soup was delicious. Good portions for the price.

These folks have really good food, among the best Chinese food I have ever experienced. The buffet warmers appeared clean and the food was fresh, hot and delicious. The staff was obliging and pleasant. We have dined there twice and plan to be long-term patrons. Easy access and ample parking.

Very decent northern Chinese cuisine. Spicy & nice heat. Got some authentic dishes. The waitress was super nice and attentive. The services was also very quick.

I've given this place 5☆'s as they definitely deserve it, the food is authentic, fresh, and delicious. The Calamari, and Wontons in Hot Oil were AMAZING! My only complaint, the fried rice on the lunch special plate, was NOT fried, it was steamed rice with Soy Sauce. The restaurant is neat, and well decorated, maybe turn on some music, as the silence while eating was a bit weird...

The lady up front is RUDE. Eat elsewhere they don’t deserve to be in this shopping center with their attitudes. Don’t order online they won’t cook it until you arrive. And you have to pay for condiments for you RICE

So I came for lunch around 3:45 and placed my order told 10.70. Then I asked for my receipt and it said 9.56. When I asked why the difference they stated they had not changed their system. Which seems unethical to me. Will not go back be careful they seems to be over charging.

This was our first time getting food and it's our last. The food was absolutely horrible. I orderd the black pepper chicken and it was dry and no sauce or veggies. My guy got the sesame chicken and he it to was lacking flavor and sauce. The rest was thrown away . It was a waste of money!!!

The employee was very polite, but that is the only positive thing my family experienced. The food had a murky aftertaste, the beef was slimy it had a over all old taste. (Hunan Beef) The chicken wings were over seasoned. Shrimp fried rice also had a weird aftertaste. It was like the rice was done/but not?!? The absolute worst dinner I've had in a long time.