I usually don’t leave bad reviews, but this experience was unacceptable. I’ve ordered from No.1 Chinese Restaurant many times in the past when visiting their town, but my recent experience was beyond disappointing. On a Thursday, I received undercooked BBQ pork chops and an egg drop wonton soup that was gluey. While the rest of the food was fine, I called the restaurant to address the issue. I spoke to the manager and customer service, explaining the situation and asking for a refund or credit. At first, they offered to remake the food, but I declined because I had already lost my appetite. Then, they told me I’d need to physically bring the food to the restaurant to prove the issue for a credit—even though the order was delivered, and I’d already paid for delivery and tipped the driver. After some back-and-forth, the manager reluctantly agreed to credit $8.80 for the pork chops but refused to credit me for the soup. I thought the issue was resolved until today. When I called to place a delivery order, I first asked if my $8.80 credit was in the system. The employee didn’t confirm it but instead tried to rush me into ordering. I asked a few questions about the tofu options because I wanted to confirm something I saw in a picture on their Google reviews, and while I know their menu well, I just wanted clarification. I could tell the employee was annoyed. Then, they hung up on me—twice! When I called back, another employee put me on hold for several minutes before finally answering my question. When it came time to place my order, they suddenly claimed there was a $40 minimum for delivery. This shocked me because I’ve ordered from them many times before, and the minimum has always been $15. Even with the credit applied, they insisted that I’d have to add more to meet this $40 delivery minimum. When I questioned this policy, the employee confirmed it was “four-zero,” $40, which made no sense. I’ve never had this issue before, so I canceled my order. I’m posting this review now because of today’s incident, even though I thought everything had been resolved earlier. This restaurant needs to seriously improve its customer service. Their employees are unhelpful, and the manager could definitely use more training in handling customer complaints. I’m extremely disappointed and won’t be ordering from here again.

Ordered take out with my wife and got beef and broccoli as well as general tso with chicken friend rice. My issue with the meal is the friend chicken came unseasoned and ruined the taste of the rice. Overall the the food was ok and nothing special. Hopefully next time we order the food is properly season throughout.

I usually don’t leave bad reviews, but this experience was unacceptable. I’ve ordered from No.1 Chinese Restaurant many times in the past when visiting their town, but my recent experience was beyond disappointing. On a Thursday, I received undercooked BBQ pork chops and an egg drop wonton soup that was gluey. While the rest of the food was fine, I called the restaurant to address the issue. I spoke to the manager and customer service, explaining the situation and asking for a refund or credit. At first, they offered to remake the food, but I declined because I had already lost my appetite. Then, they told me I’d need to physically bring the food to the restaurant to prove the issue for a credit—even though the order was delivered, and I’d already paid for delivery and tipped the driver. After some back-and-forth, the manager reluctantly agreed to credit $8.80 for the pork chops but refused to credit me for the soup. I thought the issue was resolved until today. When I called to place a delivery order, I first asked if my $8.80 credit was in the system. The employee didn’t confirm it but instead tried to rush me into ordering. I asked a few questions about the tofu options because I wanted to confirm something I saw in a picture on their Google reviews, and while I know their menu well, I just wanted clarification. I could tell the employee was annoyed. Then, they hung up on me—twice! When I called back, another employee put me on hold for several minutes before finally answering my question. When it came time to place my order, they suddenly claimed there was a $40 minimum for delivery. This shocked me because I’ve ordered from them many times before, and the minimum has always been $15. Even with the credit applied, they insisted that I’d have to add more to meet this $40 delivery minimum. When I questioned this policy, the employee confirmed it was “four-zero,” $40, which made no sense. I’ve never had this issue before, so I canceled my order. I’m posting this review now because of today’s incident, even though I thought everything had been resolved earlier. This restaurant needs to seriously improve its customer service. Their employees are unhelpful, and the manager could definitely use more training in handling customer complaints. I’m extremely disappointed and won’t be ordering from here again.

Ordered take out with my wife and got beef and broccoli as well as general tso with chicken friend rice. My issue with the meal is the friend chicken came unseasoned and ruined the taste of the rice. Overall the the food was ok and nothing special. Hopefully next time we order the food is properly season throughout.