This isn't the first time I've received horrible food from this place, but I kept giving it chances. These people are money hungry and do not care about their customers. I cannot imagine what they do behind closed doors if they are comfortable to serve this to clients. They never say they don't have an item. They'd rather provide Cold, ugly, Left over food. I'm not a rude person but Never Again.

Bad bad bad restaurant! The lady who is receiving the orders is just DISRESPECTFUL

Ordered take out (pick up) food was ready very fast.. the build your own rice roll was so good.. highly recommend! A nice change since I never had this before.. I got with pork and scallions inside and peanut sauce and chili oil on top. Also the egg rolls were so good, not overly greasy. Also ordered vermicelli noodles had a lot of flavor and love the texture of the noodle. I like that they have some unique items on their menu (lots of traditional sechuan items), and also the usual items you would expect but done well- very fresh. I wish them the best of luck!

This was our first time ordering from this restaurant. The order was delivered on time and there were no issues. Everything came out perfect. Our favorite was the chicken wings w/ salt & pepper (delicious!) and the shrimp friend rice. Everything else that we ordered came out delicious as well and we will definitely order here again. We appreciate that you note that you are supporting a small business and we are very happy to support. Highly recommend Yao's Kitchen for their delicious food and great delivery service!

We've been ordering from this place for a few years now. Often when we call the person who picks up is rushing us off the phone or hangs up immediately if we tell them to hold on. If we want to pay with card they rush us through and we can barely give them the card info. Today the woman who picked up was calm and patient and polite. It was such a positive and refreshing change.

I had to actually go in person for a refund, do to poor customer service. The place is dirty that is no where to sit and they have this dumb policy where you have to spend $15. In order to use your debt card. AVOID AVOID AVOID!

love this place! The food is delicious! The customer service is the best, will return for my favorite General Tso Chicken . they made entire menu with White Meat Chicken only!!!!!

I have tried Chinese food from different restaurants on Staten Island. But Emperor’s House; a family-run business happens to be the best place for Chinese delicacies on Staten island. The staff is nice and they would run an extra mile to help you place the order. They do delivery too but within a limited radius.