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Xinbao - Chinese Restaurant & Meal Delivery in Jamaica, NY
  1. Chinese Food
  2. Chinese Restaurant
  3. New York
  4. Queens County
  5. Jamaica
  6. Chinese Restaurant in Guy R Brewer Boulevard
  7. Xinbao

Xinbao

132 reviews

Hours

Monday, 11:00 AM - 11:00 PM
Tuesday, 11:00 AM - 11:00 PM
Wednesday, 11:00 AM - 11:00 PM
Thursday, 11:00 AM - 11:00 PM
Friday, 11:00 AM - 11:00 PM
Saturday, 11:00 AM - 11:00 PM
Sunday, 12:00 AM - 11:00 PM

Xinbao Intro

Xinbao is a Chinese restaurant located at 13742 Guy R Brewer Blvd, Jamaica, NY 11434, USA. They can be contacted at (718) 977-8989 or +1 718-977-8989 and offer meal delivery services.

Based on recent customer reviews, there have been significant negative experiences reported. One customer attempting to order delivery described difficulty with the order taker, who allegedly pretended not to understand a nearby address, leading to frustration and the customer ultimately hanging up.

Another customer shared a highly critical experience from the previous summer (2023), describing an "unbearable fowl smell" within the restaurant that led them to refuse their pickup order. This reviewer claimed the restaurant then harassed them to come back and pay. Following a conversation where the customer expressed willingness to return once the smell was resolved, they reported their phone number being flagged and banned, forcing them to order using a different phone number for the past year. This customer stated they would no longer support the business due to this discriminatory and unprofessional treatment.

Given these customer accounts, potential local users should be aware of serious concerns regarding both the delivery service and the restaurant environment at Xinbao. These reviews suggest potential issues with customer service, delivery range communication, and the overall hygiene and management of the establishment.

Location

13742 Guy R Brewer Blvd, Jamaica, NY 11434, USA

Customer Reviews

3.0
132 reviews
O
Orlando Florida
Dec 10, 2024

Was trying to order delivery she said it's out of range but I told her is 5min away. She acted like she couldn't put a dam adress down. Pretended not to know. Simplest thing to do I had to say it 7 times even said it very slowly. I just hang up but hey I hope this present was worth it.

C
Chrysanthea Yarborough
Aug 30, 2024

This local Chinese restaurant is the WORSE! Last summer 2023 the entire restaurant repped of a fowl smell, seriously unbearable. I refused to accept my pick up order that day after encountering those conditions. I just thought… maybe the garbage just wasn’t taken out but I didn’t want to chance it because the smell was potent. This restaurant called me harassing me trying to force me to come back, pick up and pay for the order. I tried to politely remind them that I am a long term customer and I didn’t feel comfortable with what they were asking of me. But I was also still trying to assure them that I’d be willing to support them and buy food once the smell cleans up. After that conversation my number was flagged and banned i have only been able to order delivery or pick up items from my boyfriends phone number. After a year of being discriminated against I’ve decided I will NEVER be supporting such an unprofessional business again!

J
Jephte D. Israel Rene
May 31, 2023

Explain to me how I said plain broccoli with a side of sesame chicken, and my food comes with full rice. I used to love this place but only thing they care about is the money nothing

T
Tori Collins
Mar 02, 2023

Xin Bao is my local Chinese takeout spot & I order nearly every day for lunch. The veggies have great variety and are never overcooked, the "House" brown sauce isn't too salty, & the protein always tastes great! My 2 favorites are the shrimp with broccoli & the beef with mixed veggies (they also offer "Chinese veggies" as an option, always clarify which one you want). Sometimes I order my special: beef with onions and mushrooms (not on the menu). Xin Bao is reasonably priced, though they have a slightly more expensive dinner menu. I always get the hot mustard & "duck sauce" and egg roll with my meal. Politeness goes a long way, treating the people at the window respectfully & politely has never caused any issues for me with their customer service or willingness to make changes to the food I order. Food 4.5/5 Service 4/5 Ease of ordering 5/5 Menu options 4.7/5 **I recommend calling your order in first & having them confirm it.

K
Ken
Nov 28, 2024

Food's amazing, been ordering from them for years now.

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