Wok II Chinese Restaurant

Restaurant is attempting to rip me off and I have no clue why. Used Uber Eat to order for delivery. Order was canceled for some reason. Reordered for pickup at 4:11pm. Food was supposed to be ready at apx 4:45pm. Wife goes down to pick it up. Says he remembers seeing our order but only has 2 of many items ready. Fast forward to 530pm and food is still not ready and the only worker there is acting like he knows nothing of the order. Wife doesn't want to wait any longer and wants a refund. Has all the uber eats and transaction information which is being refused by the worker. Tells us we he has no receipt to give us and won't look for our confirmation number in his work tablet. Tells us to call uber. I tell him he's marked the order as delivered even though we never picked it up. We tell him we'll wait but he's still telling us to call Uber anyways and is now refusing to give us the food even though we've already been waiting for an hour. Says to come back in 30 minutes. Wife leaves and we try to call. Says call back in a few minutes. We call back and is workers are now not answering the phone. Calling numerous time. Filing a dispute with both Uber Eats and PayPal. No real responses yet for help. As of writing this Uber randomly responded to me in Spanish saying they'l send this to their team to discuss. l Might be scammed out of $62.55 and get no help. UPDATE: UBER EATS CUSTOMER SERVICE CAME THROUGH. Offering me full refund despite not even being able to contact the this business because they are refusing answer calls. Uber Eats gets 5 star. Wok II has by far been the worst restaurant experience my family history in Newark.

The food was horrible last night I ordered a small egg drop soup It was tasteless My chicken had a bunch of feathers on it I ordered chicken wings they gave me six small drumsticks with a bunch of feathers two wings with no tips on them I’m never eating there again

Ordered for delivery and the driver had an attitude because he went to the wrong address. Then I open my food to find a little bit of fries and nuggets, cold dumplings and cool warm soup. When I called them to report this, he argued with me saying everything is warm and that the only give a little bit of fries now. So I won’t recommend this place.

Rotten Potatoes - Unfortunately I had to select one star for the posting. :-( They get negative 10 stars for using rotten potatoes to make fries. They bought a bad batch and cooked it any way. When notified, they dumped it back into the fryer. Another customer asked what happened when she noticed that they were going to sell her the fries I rejected. They were upset because I told her what happened rather than apologetically fixing the problem. They had no intentions of making things better. That is a direct reflection of their attitude for their customers. They do not care. Good or bad, cook it and sell it. Someone will buy it. If they can do that with fries, I wonder what kind of rotten cabbage they're frying to make egg rolls? This posting is the 1st penalty. The 2nd is, I am never coming back!!! Start speaking up folks!!

AVOID AVOID AVOID! Ordered 2 hours ago. My card was charged. Food never delivered. And when I called- after 1.5 hours they told me it was coming. Called 30 mins later and the phone sounded like a fax machine.