- Chinese Food
- Chinese Restaurant
- New York
- Queens County
- Jamaica
- Chinese Restaurant in Hillside Avenue
- Sweet Bamboo
Hours
Monday, 11:00 AM - 10:00 PMTuesday, 11:00 AM - 10:00 PM
Wednesday, 11:00 AM - 10:00 PM
Thursday, 11:00 AM - 10:00 PM
Friday, 11:00 AM - 11:00 PM
Saturday, 11:00 AM - 11:00 PM
Sunday, 12:00 AM - 10:00 PM
Sweet Bamboo Intro
For local Singaporean residents seeking convenient and tasty Chinese meal delivery, Sweet Bamboo, located at 146-12 Hillside Ave in Jamaica, New York, USA, offers a range of dishes and has garnered positive feedback for its customer service. While primarily a Chinese Restaurant offering takeout and delivery, understanding its strengths can be beneficial for appreciating similar qualities in local establishments.
According to customer reviews, the food at Sweet Bamboo is generally considered tasty. Recommended dishes include the General Tso chicken, fried chicken wings, and chicken with mixed vegetables. One reviewer who has been ordering since moving to the area in 2023 consistently found the food to be "great."
A notable feature of Sweet Bamboo appears to be its exceptional customer service. One detailed review highlighted an instance where the manager and staff went above and beyond to ensure customer satisfaction. Despite a mistake in a phone order (forgetting to add extra shrimp to fried rice), the manager was polite, offered to remake the dish for free, investigated the issue using call recording, and still delivered the fresh order even after the customer realized the error was on their part. This level of service was described as unexpected from a Chinese restaurant, with the reviewer contrasting it favorably against other experiences.
While one customer expressed a preference for rice and protein to be served in separate containers and found the rice slightly salty, this seems to be an isolated comment regarding packaging and seasoning. The overall sentiment leans towards the food being well-received.
Another potential benefit highlighted in the reviews is the affordability of some items, specifically canned soda, which was priced at $0.75, described as "probably the lowest price you will ever see nowadays from a restaurant." This suggests that Sweet Bamboo may offer competitive pricing on certain beverages.
Although the reviews primarily focus on the food quality and service aspects of their delivery, the positive interactions with the manager and staff upon in-person visits (greeting customers with a smile) indicate a potentially welcoming environment for those who might opt for pick-up orders if they were local. However, the main service discussed is clearly meal delivery.
In summary, Sweet Bamboo in Jamaica, NY, is a Chinese Restaurant that provides meal delivery services, known for its tasty food (particularly General Tso chicken, fried chicken wings, and chicken with mixed vegetables) and exceptional customer service. They also offer some items at very affordable prices, such as canned soda. While one customer had a preference for separate containers, the overall feedback emphasizes a positive experience with both the food and the service provided.
For those interested in their services or if you have contacts in the area, Sweet Bamboo can be reached at phone number (718) 286-9510 or mobile phone +1 718-286-9510.
Location
Customer Reviews
The food is tasty. However, I didn't pick combo because I don't like my rice and protein in the same container but that is how it was served. The rice was a little too salty but tasty. I just wish the food wasn't all together in one container. I don't think I will order from here because of this.
The manager and staff goes the extra mile to make sure customers are satisfied with their service. I moved to the area in 2023 and have started ordering Chinese food from Sweet Bamboo. The food from this place has been consistently great. Every time I walk into the restaurant, the staff always greets me with a smile. Tonight, I ordered general tso chicken, beef with broccoli, chicken fried rice, shrimp fried rice, and chicken wings over the phone but forgot to mention adding extra shrimp to my shrimp fried rice. Once the food was delivered, I called the restaurant to inform them that I’m a regular customer and the fried rice didn’t include extra shrimps. The manager was very polite and mentioned that they would make another fresh shrimp fried rice for free and deliver it to me, while he checked with his staff on the issue. Within a few minutes after my call, the manager called me back and mentioned that they actually use a call center to take call-in orders and that the company provided a voice recording of the order. I listened to the recording and was embarrassed that I never mentioned the extra shrimp, lol! Nonetheless, the manager apologize for the inconvenience and still delivered the new fried rice. After 10 minutes, the new order was delivered to me. The food was hot and fresh! This exceptional service was unexpected from a Chinese restaurant. All the past Chinese restaurants I’ve been to would probably just ignore or charge me extra for the new fried rice. Other than the service, some dishes that I highly recommend are the General Tso chicken, fried chicken wings, and chicken with mixed vegetables. Their canned soda is just $0.75, probably the lowest price you will ever see nowadays from a restaurant.
Very good food. Good service and clean environment
best chinese food! very organized delivery and delicious food. not greasy or drowned in sauce like I usually expect . I tried their ribs, fried rice, sesame chicken, egg rolls, spring rolls, lo mein. EVERYTHING was good. new favorite.
I Ordered 2 combos with vegetable egg fried rice and I only received vegetable fried rice. I called them back to let them know and the manager requested that I wait for them to bring me the correct rice and give them back the rice from my orders in a separate container which i found inconvenient 40 minutes LATER I GET A CALL FROM THE MANAGER STATING “we cannot send you the rice because vegetable fried rice doesn’t come with egg” this is ridiculous because i didn’t order vegetable fried rice alone i specifically asked for the egg to be added. So after waiting almost a hour ! She decides to tell me that she cannot send the food after I already separated it and waited almost a hour ! because all her drivers are out and she will try to do better next time. Honestly sounds like a bunch of excuses. In the end one of her drivers showed up at my door despite I was told they weren’t going to send it. The rice itself taste bland, not alot of flavor which is odd for a fried rice even the color was off. Also the general tso chicken had a good flavor but the meat was questionable and had a lot of batter. Honestly wouldn’t order from here again. I’m very dissatisfied.
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