NEW HONG KONG KITCHEN: A Chinese Restaurant in Bronx, NY

Chinese Restaurant New York Bronx County Van Nest East Tremont Avenue

97 reviews

1838 E Tremont Ave, Bronx, NY 10460, USA
+1 718-239-6998

Hours

Monday, 11:30 AM - 11:30 PM
Tuesday, 11:30 AM - 11:30 PM
Wednesday, Closed
Thursday, 11:30 AM - 11:30 PM
Friday, 11:30 AM - 11:30 PM
Saturday, 11:30 AM - 11:30 PM
Sunday, 11:30 AM - 11:30 PM

NEW HONG KONG KITCHEN Intro

NEW HONG KONG KITCHEN is a Chinese restaurant situated at 1838 E Tremont Ave, Bronx, NY 10460, USA. They can be contacted at (718) 239-6998 or +1 718-239-6998.

Based on customer reviews, experiences at NEW HONG KONG KITCHEN appear to be mixed. One customer reported a negative experience with phone service, alleging rudeness and communication difficulties. This customer also stated that despite the menu claiming car delivery, their order was refused for being a short distance away, with the restaurant citing bicycle delivery instead. This reviewer expressed dissatisfaction with the service and the discrepancy regarding delivery information.

In contrast, another customer described the staff as "very polite" and noted that they "understand everything you say." This reviewer also consistently found the food to be "delicious every time," indicating a positive experience with the quality of the food.

It's important for potential customers to be aware of these differing opinions regarding customer service and delivery policies when considering NEW HONG KONG KITCHEN. While some patrons have enjoyed the food and found the service satisfactory, others have reported issues.

Information regarding the restaurant's environment, specific features beyond delivery/take-out, or any current promotional information is not available in the provided reviews.

Location

1838 E Tremont Ave, Bronx, NY 10460, USA

Customer Reviews

3.0

97 reviews

Angie

Jun 06, 2018

The dude that answers the phone is rude as all hell. Terrible customer service. The guy clearly doesn't understand English. I speak with proper grammar so maybe it threw them off. Who knows? Their menu also claims that they deliver by car. I'm here to let everyone know that is not true. You could live 2 minutes away and they still won't deliver. I was exhausted from work and didn't feel like walking the 4 blocks. I waited over an hour just to be told they don't come my way and they don't drive. They said they have a bicycle. I told them that I'm not trying to hear none of that because I've ordered from there before. Besides, their menu says they deliver by car. They said I'm too far which is a lie. They're only 5 minutes away from my house. Also, I live in a private house on a pretty decent block so it can't be my address. I've ordered from this place several times and all of a sudden they can't deliver my food? I made it clear to the dude on the phone that I'm going to give them a bad review. Here it is. Oh and yes, that's my finger in the photo because I had to point out that their menu says they deliver by car. This restaurant is a hot mess. ✌🏻

Cami D

Jul 30, 2024

Very polite people. They understand everything you say. Food is delicious every time.

Don Ham

Sep 17, 2024

I Love this place. friendly staff. And good delivery service

Norman Graham

Jan 20, 2022

Ordered from Uber eats and did a pick up. They were quick. Welcoming. Food was good and that was my first time trying them.

Valentin Castillo

Jul 28, 2023

Always get my order right, super fast delivery, I don’t even need to tell them my address, they got me. Food is always on point.