Empire East

Empire is definitely my place to go when I’m craving Chinese food. I usually order the chicken chow Mein and my Wonton In Egg Drop Soup which this is the only place that I feel makes the soup perfect. I just order Thai Basil Chicken , which I have to say it was delicious definitely be ordering that more often. All the years eating from Empire I never had a bad experience.

I came here because I just tooked a break doing UE deliveries and decide to go to a chincese place. When I ordered the Chow Main Shrimp and a tea, pay and wait patiently. When the girl at the front desk gaved me or receive the plate, for my surprise that looks like something else. For me it does looks like lobster sauce or something, plate looks slammy/sloppy and not apetizing and they didnt gaved me the tea that I request it. I went back to the girl and explain what kind of food is this one? She reply and told me that I maybe was thinking “Lo Main” and not Chow Main. But didnt offer an exception of exchange the correct plate. In addition to this the rice felt uncooked! Ive been 30 years in Staten Island and have ate chinese all my life. I dont know what kind of service is this but for sure I wont comeback! This is a restaurant with poor quality overall. I know because I am a Chef in NYC and I do UE on the side. I know what is good service and poor service in the kitchen. This is a poor service served.

Their food is pretty good. However, it's very inconvenient when ordering online for delivery for two reasons. One, they do not accept credit card. I would definitely order much more frequent if they do. Secondly, they always charge more than the price shown online when they arrive, every single time, this is false advertising and it's annoying especially it's cash only.

I visited your restaurant yesterday and ordered two all-day combos (sesame chicken and General Tso's chicken), shrimp fried wontons, a side of mixed vegetables (sauce on the side), and a seltzer. The total came to $66, which was much higher than expected. After reviewing the receipt, I noticed that the shrimp wonton appetizer was $14.95, and I was charged an additional $1.50 for each extra sauce. I also upgraded my combos to chicken fried rice and vegetable fried rice instead of pork. Unfortunately, the food was inedible. The chicken tasted like it was fried in old oil, and some pieces, although white, tasted like old meat. I’ve eaten here once before and had a decent experience, which is why I returned. However, this time my family refused to eat the food and even asked me to get a refund, which I might consider doing. The only positive aspect of my visit was the friendly service from the woman who took my order. I’m sharing this feedback in the hope that it will lead to improvements, as I’m now reconsidering whether to return or leave a review to inform others.

I've been searching for a good chinese restaurant since I've moved to Staten Island. Empire East is the only good place I've found. The food is hot, fresh, and tastes great! And they have homemade traditional hot mustard! Those little packets are bunk...