Dragon Phoenix

Dragon Phoenix is a Chinese restaurant located at 179 Main St, City of Orange, NJ 07050, USA, offering meal delivery services to the local area. They can be contacted at (973) 677-9887 or via mobile at +1 973-677-9887 to place a delivery order.

As a Chinese restaurant providing meal delivery, Dragon Phoenix likely offers a standard menu of Chinese cuisine. However, recent customer reviews raise significant concerns regarding their payment policies and delivery service.

Multiple customers have reported issues when paying with a credit card over the phone. According to these reviews, upon delivery, the driver requested to see the customer's ID and, in some instances, attempted to take a picture of it. Customers who did not have their ID readily available, even after showing the credit card used for payment and having the receipt with their name, were refused their food. In one instance, a driver reportedly drove off with the food after the customer went to retrieve their ID.

Customers who contacted the restaurant to resolve these issues reported unprofessional and unhelpful responses. One customer who frequently ordered from Dragon Phoenix stated they were given a voicemail response with no apology and were informed that another driver could not be sent, with a promise of a refund to their card. This customer expressed extreme dissatisfaction with the rude treatment and the overall handling of the situation, vowing never to order again.

Based on the available reviews, Dragon Phoenix has exhibited concerning practices regarding credit card payments taken over the phone and their delivery procedures, specifically the requirement for ID verification at the time of delivery. This policy has led to customers who have already paid for their food being denied their orders and experiencing what they perceived as rude and unprofessional service. Local users considering Dragon Phoenix for meal delivery should be aware of these reported issues, particularly if they plan to pay with a credit card over the phone and may not have their ID immediately available upon delivery. There is no information provided about the restaurant's environment, specific features of their delivery service beyond these issues, or any promotional offers.