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Best Chinese Restaurants in 271st Street Northwest, Stanwood, Washington | GochinaRose Restaurant Guide
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  6. Chinese Restaurant in 271st Street Northwest

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Phoenix Pavilion Chinese Restaurant 0

Phoenix Pavilion Chinese Restaurant

176reviews

I really enjoy when I can leave a good review. Unfortunately, this is not that kind of situation. Looking through the reviews, it seems as though the only honest ones are the one and two stars. I placed an online order for carry out for only some wonton soup. The soonest available time to pick up was 1130 and when my husband got there to pick it up, he was nine minutes early. when she “greeted” him, he let her know he was there for an online order and she became extremely rude to him lecturing him how his online order was for 1130 pick up time and just turned and walked away. He wasn’t in a hurry and was willing to wait as he knew pick up time was technically, 1130, but as it was only wonton soup, thought maybe it would be ready early, no big deal if it wasn’t. He said there was not a single soul in that building. After he shared his experience with me, I called to try to speak with whoever was in charge just to let them know our experience, especially as first time customers. As soon as I asked for a manager, the lady pretended to not know what I was saying and just kept asking over and over again if I was placing an order to go or pick up. When I asked her if She could understand what I was saying, she told me “yes I can understand you just fine and you can speak to me if you want to talk to somebody.“ when I realized she was refusing to let me talk to anybody else, I talked to her about the experience as a first time customer and how she didn’t need to be rude. She started yelling into the phone, lecturing me as well about the 1130 pick up time and I tried to explain to her He was OK with that and was just a little bit early and just letting her know why he was there. I really wish I would’ve looked at the reviews before trying this place. Not only is the customer service severely lacking, the soup had zero flavor, I’m mean none. The broth looks like it’s just water that is murky. The pork inside ever so slightly had a tiny taste of ginger and tasted sour. I will leave another review if I get sick from it because it is almost rancid tasting. I was really hoping that at least the food would make up for the horrible treatment. I left them a 15% tip on a to go order where they weren’t even servicing us and really wish I could get that money back. I really advise anybody looking into ordering or dining out here to really take the good reviews with a grain of salt. Save your money and go to the Dragon Palace as their service is always amazing and the food is delicious. The only reason why we didn’t go to them this time was because they were not open until 4:00. Never, ever again!

This is a nice quaint small town restaurant that is owned and operated by a couple with no employees, they do it all themselves! I don't know how they do it but you'll never wait long before getting your food even when the place is full of people. The food is amazing, the dinner portions are huge and the service is great. I have family that will travel from as far south as Everett and as far north as Mount Vernon to come here to eat. Thankfully I live much closer! They are open for all holidays too. Great place to eat!