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Jade Chinese Restaurant
I ordered from here on 12/15 and I am posting so that no one ends up in my situation. I ordered from you all around 5 PM. You all called me at 5:15 to let me know my order was ready but that it wouldn't arrive until 5:50. This was 50 minutes from when we ordered, but we said that was okay, no big deal! We will see you when it gets here. This was fine until at 6:15 we still had no order. We called and were told it would arrive very soon the driver was minutes from our house. Well at 6:40 when we called again now almost 2 hours from when we ordered, we just wanted our food and felt bad for having to hassle you all. Finally, almost at 7 PM our food arrived, having been ready an hour and 15 minutes earlier and was missing parts of our order, but had arrived. We decided that we would let it go since it's the holidays and everyone is stressed. This was until my credit card information was stolen from your website and charged $6, $1300, and $260. Now, it's a week before Christmas and my credit card is tied up in disputes.At the minimum, reach out to your website company and have them secure your website. The entire experience has cost me more than the food was worth.
I placed an order through Uber eats and immediately called to try and cancel my order within seconds of sending. Uber will charge the majority amount and I know the restaurant didn't start preparing my meal. I wanted to cancel so I could dine inside and the receptionist refused to cancel my order on their end. I'm tired of businesses letting technology run their operation. It was a simple request and as a business owner myself, an oversight. I won't dine here and to be fair, won't use Uber Eats to order food from here on out