Placed an order this evening online. Once it was delivered by DoorDash. We realized that the chicken on both dishes was raw and the Lo mein was also not fully cooked. We called the store, the person that answered said it was up to DoorDash on whether we got a new order or a refund. That someone would call us back. An hour has passed and no one has called back and Panda Express doesn’t want to take responsibility. Granted they are the ones that cooked the food. Not door dash. An hour later (8:10pm) we called back and spoke to the same person named James. Who claimed to be the manager and had no other manager on duty. He said that he called door dash and door dash would calm us within 3 hours. I explained that the food is raw and was cooked by them. We need a meal tonight. Not in 3 hours. He said sorry but it’s up to door dash not Panda Express and they take no responsibility for the food being raw. He said they steady remade the food, I said that’s great but we have no edible food. He said we have to wait 3 hours for door dash to call. Extremely poor service.

I love eating at Panda and it’s my first time eating at this location. Service was outstanding and the area of dining clean. My favorite entree is the walnut shrimp bowl and cream cheese rangoon. Everything was great!