Well, this happened at the Dai Tung on Nolana in McAllen. I ordered this on Sunday and didn’t notice these little guys until all the food was gone! I remember this happened at the Dai Tung in Mission and now it’s happened here. I loved going to the McAllen location because I thought the food quality was better than the other location. Won’t be going back for sure. I spoke to one manager but nothing came out of it; they asked for the pictures but nothing was done. I called this morning to speak to the manager and they said he was working and was “busy”. I said I’d call in 20 min. Decided to go in person and the manager I spoke to was not there. The woman who we spoke to admitted that sometimes the produce can have worms and it ends up in the food. First she said that she would give us a credit for next time; we refused since obviously we are not going to come back. Then she only wanted to refund for one plate; the worms were in all the food! We ordered beef broccoli, shrimp and veggie noodles, two orders of eggrolls, soup, orange chicken and general tso chicken. They refuse to give us a refund for the $80 bucks we spent for worms to be included in our food! In a time where everyone is experiencing financial strain to just exist, the kind/easy thing to do was give us a full refund. They have lost us, our family and friends as customers. For sure will call the health inspector, local new stations, and we will make this as public as possible!

My wife and I love Dai Tung, we usually go to the one in Mission since we have had some mishaps in the past here. We ordered take out, and I found a hair in my plate. I called to let them know and they offered to replace the meal. I told them I didn’t want it replaced today because I lost my appetite, and I just wanted a refund for my plate. He said I needed to take the food back in order to get a refund, but I didn’t want to take it because it’s inconvenient for me to go all the way back. I asked if I could get a refund for the whole meal if I took it all back since all the food was going to be cold and for having to take the plate back for proof and they got upset. They insisted they needed to see the hair so I sent them a pic and the conversation is below in the picture. Terrible customer service. If you plan to do take out make sure to check the plates there or be prepared to prove their lack of cleanliness by returning the plate. We certainly will not be returning or ordering taking out from here.