Surprised my son with his absolute favorite food for lunch at school before I left town for a week. The surprise was devastating to him. Someone did not even put any orange chicken in the box and left the spot empty. Rather than enjoying our time spent together, I spent a portion of that time consoling him and assuring him I would make it up to him. Here's the best part! When I went back to the store after leaving the school, the manager, Amber, refused to offer me a full $11 refund. Instead, she insisted that she could only give me a partial refund. I told her that I would be calling corporate to resolve the issue and leaving me reviews online. Latrice P. from customer care, took my call, and performed her job with the utmost professionalism. Latrice listened, empathized and offered a full refund and something extra for my trouble. Amber, You're the manager, you had all the authority to offer a full refund for your store's mistake, but you doubled down and let me walk out after I told you I was going to call corporate and leave this review. Your store deserves better management and training.

1/10 chance you will get hot food. Also if you order online they will NOT put any sauces even if you've requested them on the app. This location is an absolute joke. I picked up my order tonight and asked a worker for the hot mustard and the woman proceeded to hand me chili sauce. After attempting this place multiple times in hopes that my food would be good, I have officially given up. It's not surprising that they are always hiring. If you enjoy Panda Express, I really recommend going to a different location. I would gladly give them 0 stars if it was an option. I wasn't helped until their lobby of 5 people was cleared out. I've worked in food my whole life and the customer service here is terrible. Seems like no one takes pride in anything they do nowadays and can't even give a simple "I will be right with you" to show any acknowledgement in a customer waiting for 10 minutes.