I came in after a supper time rush with a few cars in the drive through and one gentleman inside before me. The staff were all friendly and service oriented, though I could tell they were harried from the rush. My only complaint is that the staff waited to fill my three-plate dinner order until more chow mein noodles were cooked (which I definitely wanted). Then, after about 10 more people and several more cars in the Drive-Thru came and went, they still had not completed my order. I asked why they were not the ready food items in my containers while the noodles were finishing. They said they didn't want the food to get cold. That's understandable to some degree but once the noodles were ready, they were then out of beef broccoli (which they did not explain to me .) About 15 customers total went through while I stood waiting for my order! I sure wish they had filled the beef broccoli BEFORE the noodles were done or else offered to substitute a different item. I was literally in the store 15-20 minutes by the time I got my food and that was only because I finally asked what the delay was for. I asked to have a substitute item and then, frustrated, got my meals. Not the way I would run a "fast food" restaurant. I would like to recommend for a future policy, that the items that are ordered be filled right away and if the customer wants to wait for something, they can be asked asap. I felt overlooked and dismissed while so many other customers got in line, ordered, and received their food before me. It wasn't so much about my 'feelings' as much as it was that i was never informed about why such a long delay.

Due to my flexibility, I help family members meal prep (they are on the road for 2 hours and have 12 hours shifts. They don't have the extra time to cook during a work week). Lately, I've been getting family meals at Panda Express and I can't complain so far. The portion sizes are wonderful! All I need to do is allow it to cool and then store it. In the picture it's Teriyaki Chicken, Broccoli Beef, Beijing Beef, Super Greens, and Fried Rice. I myself have issues standing for long periods of time, so my cooking days are limited. However, I ordered the family meal and got the Teriyaki Chicken, Broccoli Beef, Beijing Beef (not my favorite), Super Greens and Fries Rice. I can eat 3x out of each box! THAT'S A LOT OF FOOD!!! I understand that the nutrition facts say that the entrees have a lot of sodium, but that can easily be handled by upping your water intake, potassium, and daily activity. All-in-all, we're happy.