I’ve lost count of how many times I’ve placed a mobile order here, and every single time the ‘ready by’ time is pure fiction. This time it told me 7:20, so I hit the drive-thru right on time. Ten minutes later, I finally get to the speaker, just to be told they’re behind and my order still isn’t ready. Oh, and my options? Either circle back through the drive-thru like it’s a theme park ride, or park and go inside—because apparently ‘mobile convenience’ means ‘do it yourself.’ Absolutely wild.

Food is okay. Upon calling in my order, I was met with an annoyed tone when I was nothing but friendly. After rereading the order, the speaker said a few words very quickly but I didn’t quite understand what they said. Before I could ask for clarification, they hung up abruptly. I called back to ensure my order was indeed placed because I didn’t hear a total for the cost or an estimated time for pickup. I was, again, met with a rude tone before hanging up again. Okay fine, whatever, it’s getting pretty late and they’re likely tired. I can empathize with that. My partner and his friend went to pick up the order and was charged an additional $30!!!! I added up the cost of each individual item and double checked it. Even with tax, it wouldn’t have been as much as I was charged! I have never tried panda before, but I can assure you I will NEVER be back and I’ll make sure to persuade anyone else to stay away.