My elderly client has not been able to go out for some time due to health and depression. I was blessed to have been given the opportunity to take her out for Mother's day last minute. We were given a reservation for two but due to traffic and much delays, we were two hours late. Our host was still able to make accommodations for us despite the jam packed restaurant from back to front. We had a cozy corner at the Sushi bar which was delightful. Every dish from appetizers, main dish and dessert was a visual and delicious treat. The atmosphere was casual, classy and inviting. Our host and waiter was attentive. We give 5 stars 🌟 for quality ingredients, beautiful presentation, flavorful, easy parking, excellent service, wide variety of selections, cleanliness, professional and artistic atmosphere.

While the food was tasty, the service and atmosphere really were the standout features for my husband and I. The restaurant's interior is beautiful and despite how full it was, it did not feel noisy or cramped. The service was extremely friendly and well-paced. We did not feel rushed, but we did also did not have to wait long for our food. The sushi was fresh and high quality. Our appetizers came out a little too hot, but after they cooled down they were delicious. Our entrees were great with food portion sizes.

My customer service experience here was abysmal. My wife placed an online order. When I went to pick it up, an item was missing, which they failed to tell my wife after placing the order. Instead of doing the right thing and giving me a refund for an item they didn't give me, they insisted they couldn't provide a refund because it was an online order and "not their fault". They then tried to get me to select another item instead, which I repeatedly made perfectly clear that I had no interest in. If my wife wanted a different item then that's what she would've ordered in the first place. They told me my wife would have to request a refund within the app (with no assurance that the request would be accepted). I thus left the store having paid for an item I did not receive. I will not be returning to this location, and I urge anyone reading this to do the same.

Here’s a review you can use: “I visit this Dunkin’ frequently as it’s the only one close to my house, but my experience has been consistently disappointing. They almost always mess up my order, so I’ve had to start double-checking before leaving with any to-go items. Even when mistakes happen repeatedly, the customer service remains poor. The team members never greet customers or say a simple ‘hi’ or ‘thank you.’ It makes the experience feel unwelcoming. I’m not sure if the Dunkin’ corporate team checks in on this location after franchising, but the service here really needs improvement.”