Arrived at 4:30 pm on a Saturday. We waited approximately 5 min to be seated. Our server was quick and kept our drinks filled. Food was served hot. Hubby had shrimp sausage and penne. Large portions and seasoned well. I had hot apple and ice cream dessert and coffee. Excellent.

On 03/04/2025, my significant other, sister, daughter, son, and I visited this Applebee's location to grab a bite to eat after a long, emotional day at the hospital during a loved one's major surgery. Prices have definitely increased since our last visit to an Applebee's a few years ago; however, the food was generally enjoyable, except for my son's burger, which still contained ingredients he had specifically requested to be omitted. Our server, Jaylynne, was pleasant when interacting with us while taking our orders, providing requested to-go containers, and collecting payments. However, she lacked attentiveness during our meal as she was preoccupied with chatting about personal topics, such as not vaccinating her child, with guests at the bar. This discussion seemed inappropriate for a restaurant environment. Upon receiving my bill, I noticed it was higher than expected. After a closer examination, I found a $16.99 charge for an item that no one at our table had ordered. The waitress apologized for the error, removed the charge, and mentioned her confusion about the item's presence in the pickup area. Although she claimed it was an accident, one of my family members who has worked in the hospitality industry for several years expressed doubts about how such a mistake could easily occur. I typically make a point of tipping generously when dining out, but due to this experience, I chose not to tip our waitress. This is the first time I've made such a decision in over 15 years.