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Golden Chen
Would give zero stars if possible. Very disappointed. Have yet to have a decent Chinese experience in Cincinnati. (Moved here 6 months ago) I’ve now given up hope. I did a bunch of research reading reviews and trying to find a decent Chinese place. Golden Chen was highly recommended. Was very excited to try it today. Called in and placed order for pickup. Got there, people were nice and place looked clean. I was optimistic. Got home and went to put my food on a plate and found a giant black hair. I was disgusted and threw it away. Also, I asked for no mushrooms and there were a lot of large mushroom pieces. My boyfriend ate the fried rice and one of the spring rolls. Fried rice was alright and spring roll was not good. When he called to complain about the hair in the mixed veggies, he was told “sorry for the mix up” THE MIX UP?!?! We asked for a refund and were told only the mixed veggies can be refunded. They refunded cc and charged $12. Will not be eating any more Chinese in Ohio. This was the last straw.
Normally the flavor is very nice but the order I received on 11/15/23 had close to no flavor, combination lo mein also VERY LOW on the meats, and missed the egg rolls. The kitchen did not even smell “like Chinese” when my sister came by! Again, normally it is on point, maybe there is a new chef or they “forgot” . Good size portions but we had to flavor it up. It tastes like water down seasoning when it arrived. It was not an easy fix but we were hungry as we are heading out and wanted to eat! Ordered via Uber Eats. It was hot and delivered with care. I did get a credit from Uber for the egg roll.
China Experience
I really enjoyed my sample of orange chicken so much that I ordered a couple different foods to try. I must say that it was all delicious. I spent 25$ and had plenty to left overs. Will be back.
Best chinese in ohio, love this food and the workers are so nice.. I always feel a bit rude because sometimes I cant understand but I really appreciate you guys. I always recommend the egg rolls, lo mein noodles and the burbon chicken! Plus the mall always has the best atmosphere, this is the mall of my childhood.