I remember the first time my family and I went to this place. The food was fresh, and the staff were really nice. We've been regulars ever since because there's this one lady that knows us well. BUT, they really need to work on making the food fresh and not stale, sticking onto the plate, or hard, especially the rice. I know that is what people mostly complain about in the reviews, but you are also able to ask for fresh food too. They have a lot of options to choose from and my personal favorite dessert is the chocolate/coffee cake they have. The service is great. they always check on you and see how things are going. The lady that knows us gives my sister a lollipop or any type of candy she has when we are about to leave, and I love that but the other waitress are kind of rude they need to work on that too. They also need to work on cleaning the place better since there is mold but in other reviews they have said that there is roaches, bugs in drinks when I haven’t seen any but if there is they need to throughly clean the whole place. We also didn’t have to wait to get our seats it is very quick. So yes me and my family would keep coming to this place. Do not have any photos of us.

2/5/2025 We walked in and ordered our drinks and went to get food. With roughly two hours before closing, the food was limited and also everything was hard and stuck to the pans. I was not impressed at all. Walking around the buffet my friend's daughter 4 years old said to her mommy that she saw a bug. We went to look thinking probably a fly or something no it was roaches. Roaches crawling on the buffet where the food is. Immediately my husband started gagging. That is absolutely disgusting. We left our plates and started to walk out. When we talked to the lady at the front who was a white woman, she said she was sorry that they just had the whole place bombed and sprayed for roaches. She said she understood and not to worry. She was the only part of that I appreciated her understanding that none of us were going to eat. If your business has roaches roaches are bad enough to be where the food is you need to close up and handle your business and get that under control before you serve food. Please fix that. Unfortunately for us we will not be going back and I hope others read this and maybe choose a different place. This is a legit review.

The food was fresh and the largest buffet in Jacksonville. The hibachi and sushi was outstanding. The best sweet tea around! If you're from the south you know how important that is! Danielle kept the glasses filled and plates cleared. Very impressed with the level of service and food for such a great buffet. They have a regular menu to order from also. Highly recommend Mai Tai and will return often

We came in around 8:15 and they close at 9. They offered to make anything. On the bar fresh for us. They were so nice. The restaurant was clean and the hibachi was amazing. The sushi was very good. They had a great selection . The waitress was very helpful and was willing to go the extra mile to make sure we as a family were taking care of. Great job!!