I’m a long time customer of fortune cookie as I live nearby. After my visit today I was so upset with the lack of service and common decency I had to leave a review. Every time I visit this location I’m overwhelmed with a very un inviting attitude. I’m never greeted, today when picking up my to go order the manager of the store who refuses to give his name( Asian gentleman with blonde highlights) plopped my order on the counter turned away and continued to talk with his employee. I guess I’m not worthy of any words or eye contact apparently. I called and asked why they conduct business in such a way and his response was that he works 12 hour shifts. I understand how a demanding can take its toll but that’s a poor excuse especially as a manager. I’m not even the type to leave restaurant reviews as this is my first one. I’ve never consistently felt so unwelcomed anywhere else in Charlotte. If you are a person of color consider dining elsewhere. Fortune cookie will not be getting even one more penny from me.

I want to start off by saying YUCK! I have ordered from this location for over two years and have never gotten such DISGUSTING FOOD AND CUSTOMER SERVICE. I ordered from Beyond Menu online, a dish that I haven't tried before. I google, shrimp Chow Mein, and its a noodle dish. The order arrives to me and its this wet, undercooked shrimp and vegetables dish that I can't consume. I'm the only person at work so I call and ask if I can bring the order back myself and receive a refund. The woman on the phone says the call Beyond Menu and they should handle it. Long story short, Beyond Menu couldn't do anything for me and asked for resolution from the restaurant. When I call back to ask for the GM or Owners contact information(because I have worked for a franchise before, the owners contact information is always available)the young lady has a attitude and hangs up. Don't order from this place if you aren't confident in their food because they will not fix any problems they have caused. Worst experience I have ever had at this location. As I Said before, I have worked in the restaurant and catering business for nearly 8 years and that's simply not how you handle a customers complaint. 1st picture is what I received and the 2nd picture is what I thought I was ordering.