The food is seasoned to perfection! Visited 4 days in a row! First time visitor and repeated visits due to the TASTY food!! Thank you Mi Viejo San Juan!!!

Poor customer service!! I went in To order a plate with my wife and saw they had Pasteles and decided I wanted one with pork. I then asked the girl(who was very nice)serving us for this; as she was proceeding to serve what I asked for, another employee from a room out of customer sight proceeds to ask the girl what she was doing and very rudely says ‘you can’t do that. It has to be a meal because it counts as 2 meats’ so I proceed to say it is ok I’ll pay for them separate because I do not want rice. The employee then proceeds to say ‘No it doesn’t work that way. We can’t sell it to you separate’, and as she says this her tone and body language were dismissive and just nasty. I then tell the young lady serving us that I no longer want the items and that I would just pay for my wife’s food. As this is going on the other employee is just making nasty faces behind the counter and begins talking to another employee about the incident. So as we are about to leave I informed her I did not appreciate how she handled the situation and made me uncomfortable as a customer. She then proceeds to start trying a back and forth match to which I responded ‘I am not going to argue with you but the way you handled that situation was uncalled for. As this was going on no other employee spoke up to rectify the situation or just even apologize for the inconvenience and explain their policy. There food is wonderful but what is the point when your employees are not aware that a customer will have requests and there is a PROPER way to handle it when it goes against store policy. I do not appreciate being treated as a hassle or as if I’m not worthy of respect or even the other employee who was doing a good job. I hope that on the future your employees VALUE the customers because without us your restaurant would not be possible. SUPPLY AND DEMAND 101!!!!