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La Cazuela
Really fresh and delicious! Friendly staff and comfortable setting. Good prices too. Easy off/on Rt. 22. Definitely coming back!
La Cazuela delivered on all fronts. I dined in and ordered a burrito with chorizo. You can tell right away that the owners are incredibly passionate and enthusiastic about the food that they serve in the establishment that they maintain. It’s so warm and inviting inside the restaurant. As for burrito— I mean come on look at the photo I uploaded. The burrito was filled to the brim and each ingredient were seasoned just right. Not too spicy not too salty. After I took the first bite, my hand started shaking in delight. I devoured the rest of the burrito within 6 and a half minutes. If I’m ever near the area again, another burrito will enter my body from La Cazuela.
Subway
I ordered an all American club sandwich and the quality of the food was terrible. I use to work at a Subway and the food and bread tastes horrible now. Then I was the only one in the store then an old white man came in after me and while my sandwich was in the oven and the woman quickly started making his sandwich (must’ve been a regular)… but the thing that was crazy to me was that the woman told another cashier “can you ring him up because I’ll be done his sandwich before I’m finished that black customer”… not cool. However I still paid for that nasty sandwich and the cashier act like she didn’t know she didn’t give me my $0.13 cent change, but I stood there until she gave it to me. Racist, poor customer service, and nasty food. I’m done with Subway all together. 👎🏾
Great, great, great customer service always. The workers there are always so friendly and treat my wife and I always with a smile...
Bi Kitchen
My wife and I were visiting Dover Plains when she decided to place a carry out order from this restaurant. As I go in to pick up the order, I see a gentlemen in from of me picking up his order. Once he was done, I approach the counter where I encounter a young girl who just stares at me without uttering a single word. Meanwhile, I am staring back at her expecting some sort of greeting or acknowledgement. When none was forthcoming, I finally say, “I was waiting on you to say something” as she continues to stare at me. I finally say I am here to pick up my order. Once she confirms my order, I ask “are you ok?” She responds “yeah” and gives me the order total. Once she makes my change, she walks back into the kitchen. I understand finding good help is problematic, but basic customer service skills should be a requirement for anyone in a customer facing role. At least it is in my business. Without even taking into account the food, I won’t be going back to this business.
the only complaint i have is that the fried chicken wings are 90% of the time fried too hard . they look like they may have been reheated several times. when i call in to order my food i ask them for my wings not to be cooked too long . on the receipt is the instructions “not well done”. $7.00 for 4 wings is too much money especially if it’s not cooked right