Tried ordering delivery and the lady kept hanging up on me . When she finally took my ordered she said they will not deliver my food if i don’t tip. I told them i will tip in cash and they said they are not doing that and hung up the phone . I called back and said i will tip $5 and then said that was not enough and hang up again. Absolutely terrible customer service

My family has been eating from the Sun Wah kitchen for well over 20 years. We're no longer eating from there because the food was awful on our recent pickup order. Additionally, no sauce packets were included. The egg drop wonton soup was ok, but there was a very small amount of soup with an excessive amount of wontons. The pupu platter's meat sticks were dry, the fried shrimp was more breading than shrimp, and there was some sort of flat wonton with a tiny amount of something resembling cream cheese in the middle. The spring rolls were greasy and tastely. The 2 chicken wings were inedible. The Lo Mein barely had any meat in it and was bland and unseasoned... And without sauce packets we couldn't try to season it more ourselves. The "Seafood delight" was hardly as delight, it was mostly mushy imitation crab, with 1 small piece of lobster, some shrimp and a few rubbery scallops. The flavor was okay in the sauce. My mom called to complain about the food as we (were) a long-time customer, thinking maybe it was a new cook. She spoke to someone that said that they were the owner, who she wanted to bring the food back to either have it replaced or refunded for the uneaten amounts. He offered to give us a little more soup broth was the only recourse offered. We thought we were accidentally disconnected, but it turns out she was hung up on by the owner, when we called back and he said no he hung up. A very disappointing meal and experience for a family of long term customers.