Very clean place, friendly staff and very nice manager! Explained everything they had and all their specials, even gave us VIP tags! Food was delicious

I placed an online order and received a message it would be ready between 7:14pm- 7:29pm. When my food still wasn’t ready at 7:43, after my husband had been standing there waiting for the longest time, I called and spoke to the manager who offered no explanation as to why, no apology for the inconvenience and he just said “it will be ready soon”. We finally got the food several minutes later. Still no apology, no explanation, they just handed the food to my husband with what seemed to be an attitude. Waiting in the store for as long as he did, he watched several customers get their food and they all received a “happy holiday, have a good night” before leaving, so I’m truly perplexed as to why they didn’t extend the same courtesy to him especially since he had waited so long. Upon opening the box and taking a bite, I immediately pause to pull a long strand of hair out my mouth. I called them back to explain the situation. I am disgusted and will not be going back.