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Chopsticks House
Been ordering from this place for years but lately they are messing up my orders when delivered. I called to complain and their solution was to let them know next time I order they will supply food that was missing. I stated no and told them I payed for it and they should be able to delivery when I originally asked for it. They said they will deliver and I asked them to included extra food which I will pay for but yet they wanted to charge me another delivery fee. I refused because they were going to bring food that was missing from my order. Not only I asked to speak to a manager/supervisor but they hung up on me two times. Me being so upset I decided to go pick up the food in the rain. When I get to the place food wasn’t even ready and no manager to speak to. Apparently when you place order on phone it’s thru a call center. Very hard to believe. This will be the last time I order from here. Very upset because food is really good but customer service is declining and very unprofessional. If you’re running a business I think they should check to make sure order is complete to avoid any complaints.
Extremely disappointed. Ordered for the first time tonight and spent $50 . Delivery was fast , but the rice was completely undercooked, it was so hard we couldn’t eat it & we were put on hold after we called back and told them , hung up and called again and were put on hold for 5+ minutes again almost like they were avoiding the problem . Also ordered boneless spare ribs and theyr absolutely disgusting . The wings were ok