Among various reviews posted before mine, my service is frequently similar—we come here often. Rudeness, unprofessionalism and cold/dry food. Today’s visit we got cold/dry honey sesame and a strong burnt smelling rice—I asked for fresh chicken as they just poured some, and I got a rude look like I came to complain. I paid for quality food and service, I deserve to receive that. I shouldn’t have to feel like I am inconveniencing them when I am not in control of the food. Also at this visit, the lady getting fried rice said it smelt weird to her coworker who made the food, to which he replied with, “I don’t know if it’s bad, it just smells like that”—mind you, this was in the restaurant, out loud. She then brought me my food and once I got to the fried rice, you can very easily smell the very burnt smell coming from it—the rice itself wasn’t burnt or overcooked, but it was definitely cooked in a very burnt pan. On top of all that, I get down deeper into my rice and found a hair—see photo attached. We used to frequent this place, but not anymore after these past 4-5 visits of the same exact, mediocre service.

Brown Rd. Location. This is my second and final visit to this restaurant. The first time, I went through the drive thru. My food was cold and looked like they scraped the bottom of the pan to serve me. I decided if I went back, I would go inside to see for myself if the food looked good enough to buy. Today, I ordered takeout in the lobby. I ordered orange chicken, broccoli beef with steamed rice. It looked great. When I got home and began to eat, I realized the steamed rice was undercooked. The broccoli in the broccoli beef was practically raw, not horrible but not great. Do better Panda Express. It’s too late for me but do better for the people who still choose to spend their money in your restaurant.