No matter what time of day it is (dinner rush or not) the child answering the phone will always say "10-15mins" it'll be ready. Well, when you get there in that time frame, you'll find he's said that for every single customer. This results in the wait being closer to 35-40mins due to the back up. As far as I've seen, it's only one cook in the back. I also asked for the food to be made spicy, which was never done. While standing waiting, the cook was getting frustrated with all the people waiting and started yelling at me for no reason, just because I was standing close to the counter? It was too crowded to sit anywhere else. The food is mid at best. I lived right across the street and could've had my business very frequently, but due to multiple tries and waiting way too long, I'd rather go further away for both better food and way better service.

The food is always fresh, hot and delicious. In the last 4 years I only had 1 disappointing experience with the food. The Singapore street noodles is the best ever!!!