I had to rate 1 star in order to post my experience. Otherwise, ZERO would be more adequate. At one time, going to Chen's felt like stopping by your cousin's cookout. Friendly atmosphere. Everybody around the food table with plates, nodding at one another, GOOD food. The previous few years i had been most pleased with the owners, staff, food, and SERVICE. But, then, that all seemed to change- with change of ownership. 3/8/2025- I telephone Chens in order to let them know that, although I hated to make the call, the Shrimp Fried Rice I'd ordered for carryout had a burnt taste. I was told that this is the way it was supposed to taste. I reiterated that no, I've had their SFR before, and this is burnt with singed carrots, eggs, and shrimp. I was then hung up on. And, I assure you, the entire time I was speaking politely, as I honestly did not want to phone with a complaint. However, I really couldn't afford this splurge right now, that is absolutely inedible! I tried to phone back, but it went to voicemail. Totally unprofessional! This is the lowest amount I've ever spent there. Instead of replacing a meal that they know isn't right, they've lost a customer, and I'm sharing my experience. I am so disappointed. Granted, a few years back, the food used to be really good - but, I feel the main reason most people loved Chen's so much during that time is due to the way we were all treated, almost as family. I refuse to go back. Not with the most recent change.

Good food. But upset that when I broke $100 there I was charged $30 for a meal for me and my four year old. Was told it was $21. If there were cameras I'd go back in and complain about it. Anyway. I won't be breaking hundreds any time soon anywhere else other than my bank.