Extremely disappointed in this location. They are never prepared for lunch. I’ve been several times between 11:30a-12p, which is prime lunch time. They never have enough rice or chow mein or meats. Today they barely had anything ready and said it would take 30 minutes because it was frozen. This was at 11:45a!! Prime lunchtime with a wait out the door. Why is it never ready for lunch??? I wasn’t the only one that used their favorite phrase “take a seat and we’ll bring it out to you”. This is fast food, not a gourmet sit down place. I expect fast and hot food. The managers don’t even discount your meal or offer a free drink for you having to wait an extended period of time for food that should have been ready for the lunch rush hour. Poor management in my opinion. I’m going to start using the Panda on Mercantile, which I would highly suggest others to consider. Also, corporate Panda didn’t reply last time, because it wasn’t the first incident. Apparently they don’t care too much about customer service.

Phillip (I believe the manager) was very kind! He let us know that a truck was coming in so the lobby may get a little cold for 30 minutes. We also saw him help his team several times while on a quick break.