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Long Feng
This restaurant has great potential but needs some work. Let’s start with the food. We dined in and were blown away by the incredible sushi—the best in the area, especially considering Round Lake’s usual fare of hamburgers and fried food. The crab rangoons were out of this world, and the miso soup was delicious, though not served hot. The house Japanese salad was cold, wet, and delicious, the dressing was fantastic, but sparse. Despite these minor issues, we thoroughly enjoyed our meal. The chef is fantastic, and the menu is plentiful for a Chinese/Japanese themed restaurant. They offer an all you can eat Chinese/Japanese menu, but it is expensive for the area at around $32 per person. The staff is also experienced. However, the dining room is very small and split in half with a gaming area, which is unfortunately a major attraction in the Round Lake area. The restaurant is due for a significant redesign update. Unfortunately, they are severely understaffed to handle the influx of carryout orders. There were only six small tables and one large table, and one of the booths was used as an office. We ended up sitting in the cold back corner. The wait for food was long, as it seemed like there was only one chef cooking Chinese and preparing sushi, who had to go back and forth between the kitchen and the sushi bar. Once the food arrived, the presentation was absolutely stunning and exceeded our expectations. The sushi was expertly prepared and the cuts of sushi were high-grade. We highly recommend dining in. If this restaurant can increase revenue, they should invest in more staff and remove the gaming area. Focus on the exceptional food, as it’s the main draw here. I understand why people complain about their food when ordering out for delivery, it seems like the restaurant may be prioritizing dining room customers over delivery orders. also, this type of food is best served piping hot. We did not experience any problems with the food, and will definitely return to dine in. Investors may be a great opportunity ???
Do NOT eat here!! I would give 0 stars if I could. I ordered take out from them and found a worm in my mei fun noodles. Which means their kitchen is either dirty or they don’t wash their vegetables. On top of that the food was not good at all, no flavor. Also, the customer service was terrible. I went in there to tell them I found a bug in my food and to show them the picture, to get a refund for my order since we threw all the food away. Obviously if there are bugs in one dish chances are they are going to be in another. The manager wasn’t there and the lady I talked to didn’t even apologize all she could said was “oh I wasn’t there that day so I don’t know what happened” like whaaaaat??? What do you mean you don’t know what happened. For that to be all she said is crazy. She took down my number and said the manager would call me but I never got a call. So my husband called them late the next day and whoever was there said she could only give us a refund for the noodles since that was the only dish with a bug… refused to give us a full refund even though we had to throw away all our food since we didn’t trust it. Clearly they could care less that we found a bug in our food. It wasn’t a big deal to them at all, didn’t even seem surprised. Absolutely disgusting establishment. I will continue to tell everyone not to eat here.