Still a great meal, just not the same Heng Wing I grew up with. I grew up in Palatine and ordering out from Heng Wing was always a treat. Everything was always perfect and if there happened to be leftovers, they'd be gone within 24 hours. Even as a young adult I lived in downtown Palatine and frequented the establishment. Shrimp fried rice and an order of egg rolls were always my go to. I no longer live in the area but still get the craving when I come back. Today my family ordered out for Christmas Eve dinner. As I called to make my reservation, I noticed some less than favorable reviews recently. The reviews didn't deter me, and quite honestly, I'm glad they didn't. The main entrees we got were delicious as always. - garlic chicken lo mein - vegetable egg foo young - Mongolian beef - shrimp fried rice To many including myself, Heng Wing egg rolls were always second to none. While the egg roll I ate today was still decent, it was far from the same egg roll I have eaten hundreds of times. Others in my family agreed. The outside of the roll was perfectly crisp as always. The interior was lacking though with less meat than I remembered. I hope they can go back to their old roll recipe. They set the bar so high and I'm hoping they can reach it again.

Take out service is terrible. I placed phone order at 2:30 pm for a 6pm pickup. They said 5:30 would be better for them. I agreed and got there at 5:15pm and waited in the overfull lobby (like many other people) until 7:15pm. Totally unorganized order filling system with no apologies by anyone for their bumbled system.