I’ve visited this place many, many times as a DoorDasher as well as a customer. The food is always delicious and served in fairly generous portions (not quite as generous as other locations I’ve been to) I have at times felt rushed in ordering as well as payment (especially through the drive-thru) As a Dasher, this is my absolute favorite location to pickup from. They are always very quick and helpful. As for the photo of the drink, they gave this to me complimentary due to not having the DoorDash order ready when I arrived. This isn’t the first time that I have been greeted in this way, AMAZING Customer Service. Only recommendations for staff: #1 LARGER Portion sizes (the food cost doesn’t come out of your pocket so please fill up those plates and extra sides) #2 SMILE MORE, when you act like you enjoy working more customers will come back to enjoy your food. #3 Help customers feel comfortable by giving them the time they need to order and pay.

I’ve had multiple frustrating experiences at the Panda Express in Rexburg, and this last one sealed it for me. I ordered online and was told my food would be ready by a certain time. I showed up, only to find that the woman at the counter hadn’t even received or acknowledged my order. No apology—just confusion and attitude. I waited an extra 15 minutes in-store, and when she finally handed me the bag, she asked, “Is there anything else I can grab you?” I said, “Sure, could I get some chopsticks?” Her response: “You didn’t say that on your order, but sure, here.” If that’s the kind of attitude you get for making a simple request, why ask at all? The customer service was unprofessional and unwelcoming. This isn’t the first time I’ve had issues here, but it’s definitely the last. Not worth going back.