Hair in food, called them. Explained found a hair in one of the dishes. Didn’t seem very concerned that it had made me sick while eating my dish, said they’d refund. Took the plate back, Manager didn’t even come out. Horrible customer service. No real apology and you’d think they’d have refunded mine as I sicked mine all up.

Probably one of the worst Pand Express experiences I’ve ever had. 30 minutes before closing and they have almost nothing and are informing customers that they will NOT be making more food. They also do not let you try any samples so don’t ask, cause apparently they don’t do that here. Not sure if that changed but during Covid I was able to “try a sample” at Kapolei every time I went there (which is a lot). There are 7 employees. Nothing be made, nothing stocked, no forks, spoons or napkins. I will not be coming back to this location again. And no “they are about to close” does not come into play 30 minutes prior when they are legitimately turning away customers as a result of them refusing to cook. Looked like they started cleaning at 8pm so the call was made earlier to stop cooking for guests.