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Wok Express Chinese Restaurant
Absolutely horrible experience. Staff is unwelcoming and unkind, the restaurant smells terrible, the food I ordered was half raw, and their willingness to make it right was humorous. I picked up my order 20 minutes prior to closing, drove home to eat, couldn’t eat it because it was undercooked, sent an email to the email address found on their website since they were closed by the time I arrived home and tried to eat the sorry excuse for food, threw my food in the trash and put the 99% of food left over in the fridge because I had a feeling they were going to want the food back when I called the next day. I called back the next day after not receiving a response to my email and was yelled at by a woman for 10 minutes saying I should’ve called instead of emailing because they stay there a few hours past close (how would I have known that when y’all close at 10?) and that I should’ve brought the food back within 2 hours so they could re-serve it to other people (one, they were closed according to their website so, again, why would I bother showing up at 11PM or midnight thinking they were closed, and two, why in the world would they serve returned food to other customers?), and was told I’d receive a call back the next day. I received a call back at work and returned it a few minutes later to find my number blocked. I called again off of another number and was told my number was blocked. I’ll never, ever be back. This place is disgusting.
Ordered online and asked for delivery. Order was correct but the food had sat so long it was cold and the crab Rangoon was leathery and inedible. Once microwaved, the entree was very tasty and presentable so clearly done with care. But I need delivery and expect it to be done well so we will try again and see if it is improved. UPDATE: I ordered and asked for delivery again. Food arrived nice and hot. Very delicious!! Have raised rating stars!