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Xi'an Gourmet House (Midtown)
My husband and I stopped by this cozy restaurant. Food is great and I love the student cafe atmosphere. We ordered lamb noodles and mixed vegetables. Parking is free for an hour with easy access from the garage to the restaurant but you need to check the registration man how to park (it’s on the Mark garage behind the restaurant and you will see the arrow showing you the way to the restaurant).The young man in the registration carries all front line business and he is a very effective, efficient manager with sophisticated social skills to handle conflicts. I witnessed that he managed in a polite manner, an unreasonable and dirty talking customer. In this way he resolved the issue and maintained a good customer service to all clients. I wish my son will be as mature as he is and resolve conflicts with principle and rules and good social skills.
First time here and I wish I could rate this higher, but I can't. I ordered carryout to take back to my hotel room for dinner. Ordered the Beef Scallion Pancake and the Beef Noodle in Soup. Before departing, I asked the staff if napkins and utensils were in the bag. They assured me they were. Upon arriving back to my room and opening the tied plastic bag and stapled brown bag, there were no utensils or napkins in the bag. Not a good first impression. The Beef Scallion pancake was very good. Hot, with great flavor. The beef noodle bowl broth had very good flavor. However, almost every piece of stew beef that it came with was tender.....but very fatty. Some pieces were so bad I couldn't eat them. I would suggest that you pay the upcharge and pay for a different meat.