Disgusting Food and Appalling Customer Service at Emperor Express My recent experience with Emperor Express was nothing short of terrible. From the moment the food arrived (or perhaps, the moment I tasted it), it was clear that the quality was severely lacking. Every dish I ordered had a distinctly unpleasant taste, making the entire meal inedible. Concerned about the poor quality, I immediately contacted the restaurant to express my dissatisfaction. My intention was to return the food so they could see firsthand the issues and understand my complaint wasn't simply a request for a free meal. However, the response I received was shocking and completely unacceptable. Instead of showing any concern or offering a solution, the person on the phone dismissively told me to simply throw the food away and, to add insult to injury, instructed me to never patronize their establishment again. They flat-out refused to consider a refund or even offer to remake the order. This level of customer service is appalling. Not only was the food inedible, but the restaurant's complete lack of interest in addressing a customer's legitimate complaint and their rude dismissal are beyond comprehension. It's clear they have no regard for the quality of their food or the satisfaction of their customers. I strongly advise against ordering from or dining at Emperor Express. The combination of disgusting food and the worst customer service I have ever encountered makes this an establishment to avoid at all costs.

Worst Chinese food I have ever had. Even my dog wouldn’t eat it. Man at counter touching various credit cards, machine, phone then touches food and cooks without washing his hands. Just gross.