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New China Restaurant
I am extremely dissatisfied with my recent experience at New China. I placed an order through Uber Eats, and not only did they mess up my order, but when I attempted to resolve the issue, I was asked to make a payment via Zelle. The request was already suspicious, as I was directed to a number that didn’t accept the payment, and despite the payment being successfully processed on my end, the restaurant claimed it didn’t go through. Kia, the person I spoke to, then insisted I send the payment to a different Zelle number, which was completely unprofessional and frustrating. After several phone calls and a lot of back-and-forth, Kia finally agreed to fulfill my order, but only after making me feel like I was being scammed. To make matters worse, when I finally received my order, it was nothing more than scraps, which is completely unacceptable for a customer who has already paid. I’ve been a loyal customer of New China for years, but this experience has made it clear that I can no longer trust this establishment. The lack of professionalism, the mishandling of payments, and the poor quality of service have left me extremely disappointed. I will not be ordering from New China again, and I would advise others to be cautious when dealing with them.
Friendly service, delicious food, always fresh and hot. Very good prices. I'm visiting from Houston and looked at reviews which sounded good. Gave this place a shot. It's my regular go-to restaurant while working in the area.