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New Hong Kong
Whatever you do, save your money and time and DO NOT order from this place. I placed a delivery order over the phone, and when the delivery driver arrived, she called to say she was outside. I asked if she rang the doorbell, and she told me she didn’t know what a doorbell was. After reading other reviews, it seems this is a pattern — the owner (who appears to also be the delivery driver) refuses to bring food to the door, despite me living in a house where it would’ve been simple to get out of the car. But that’s not the worst part. I soon realized they forgot to include one of my items. I called back, explained the situation, and asked for a refund since we had already eaten. They put me on hold multiple times and kept transferring me between managers. Eventually, they asked if I was sure about the missing item and said they would call me back — which they never did. When I called them again, they told me the driver was on the way with the missing food. I reiterated that I didn’t want it, just a refund. The driver shows up at my door, knocking loudly (and actually using the doorbell this time), acting like a police officer and demanding I return all the food. She was yelling at me, accusing me of already eating the item, and acting completely unhinged. It was terrifying. I later found out that the woman who came to my door was the owner. I called the restaurant to complain about her behavior, and instead of apologizing, they refused to refund me, saying the owner claimed she delivered the missing item and I had eaten it. I was honestly shocked by this response — especially from a business that’s supposed to serve customers. They even had a third-party company call me, recording the conversation, and they continued to deny me a refund. They never apologized, never cared about my experience, and did everything they could to avoid giving me my money back. I strongly recommend avoiding this place. The food is terrible, their customer service is abysmal, and they clearly don’t value their customers. Here’s a picture of the delivery driver - beware.
I like their food and ordered from here a lot of times, but the delivery lady that came one night decided that she deserved a tip after taking over an hour to get there, and once she got there she wanted me to come downstairs with 2 small children and had the audacity to DEMAND a tip and got upset when I told her no. Today, I tried ordering from there again since it’s been a while and they said they aren’t doing delivery… what a coincidence! Mind you, I tipped all the other times when the delivery was smooth and efficient!