If I'm told that my order will be ready in 15 minutes and I end up waiting 45 that's horrible service. At this point it doesn't matter if the food is good or not I'm too angry to enjoy it. If the kitchen is overwhelmed pause taking orders until you catch up or be transparent with customers regarding potential wait times.

Oh my God. The food is amazing! I live 25 mins away and I have to say it’s worth the drive. The food is on point!!!

I have been coming to this restaurant since it’s opening, and have continually watched the decline of staff care, customer service, and portion sizes. Today something in me just called it quits. I have ordered numerous times off of Uber and in person. Today I walked in to order my usual with a little extra. As I approached the counter I’m met with my usual halfhearted greeting by the same girl who usually works the front. I order my usual and since they no longer have the Sweet fire chick I ask if I can sample their new bourbon chicken. Since I don’t wanna buy something if I don’t like it. She say no they don’t do sample anymore and then proceededs to ask me “what I want”. I order a bigger plate:1/2greens 1/2chow, the burbon chicken, orange chicken, and teriyaki. She starts her thing and I also tell her that I’d like a large honey walnut shrimp. It’s empty and I go to ask her how long it’ll take she then ignores me and starts say she needs more shrimp & orange chicken. Then passes my food along to the next counter. As I’m waiting I notice the boy in the back by the woks and fryers wearing a Black undershirt popping food into his mouth eating, now I have worked in the food industry for YEARS. I know damn well 1:gloves are optional, he chose not to wear any(not that big a deal) but it’s that fact that he decided to start munching on whatever he was eating while handling food!!!! He knowingly did that and chose NOT to then go and wash his hands after eating. I was beyond disgusted at the lack of sanitary precautions that boy was taking. I was just glad my food was finished before I saw that. As I was waiting for the rest of my food to be packed one girl approached my back as asked if I was all set. Now I will admit my blood sugar was low so I may have been a bit rude to her and snapped a bit, but also the bag had empty boxes and they’re labeled. So like common sense????hello???? Lastly the manager on duty, while there is a line that was wrapping around the tables is sitting in the dining room eating her meal not caring. I have been in manager positions before and would never leave my team like that. In conclusion I will not be eating there again, nor ordering from Uber again. Especially when my honey walnut shrimp cost me $17 and only came 2/3rds full. I hope this place improves or closes. If you want Chinese food just go somewhere else don’t go here. Attached is a photo of the shrimp I bought.

Zeke and I came in and we were super satisfied with Lune the lady who served us. She gave us great customer service. She was very kind to us. We were happy with our food and look forward to coming back more often. You guys food are delicious! Thank you! Lune is awesome!