We had a 7:30 reservation on Valentine's Day and placed our order at 7:45. By 9:15, we had still not received our food, despite seeing multiple tables being served and leaving. After nearly two hours, we asked to speak to a manager. I have added a photo to show how empty the restaurant was when we were still waiting for our food. When the manager (Coco) arrived at our table, we expressed our concerns about the delay and being the last table served in the restaurant. Her response was that this level of service should be expected on Valentine’s Day and at least we were able to wait at a table instead of standing waiting for takeout. She offered us a 10% discount but the discount didn't cover the food that at this point was still not served at the table. When we reiterated that we had waited patiently and watched numerous tables come and go, she told us, we "don’t understand hospitality." She then turned to my daughter and made an inappropriate comment who was silent through the exchange. When our waitress eventually brought the check, she was in tears. It was clear she was distressed by the situation as well. It turns out that the check ended up charging us for the food that was not served but we wanted to avoid a further uncomfortable situation and paid for the bill. Given that we have been longtime customers, this experience was beyond disappointing. Looking at other reviews, it seems there have been similar concerns and experiences about management and how it has gone down hill.

Good food and friendly staff. And most things are gluten free!