Zona Out East Diner

I visited this restaurant with a group of friends during the holidays, and I was pleasantly surprised by the abundance of Christmas decorations. The festive atmosphere really embraced the holiday spirit! The food was excellent, and I especially loved that they offer breakfast all day, definitely my favorite part. The service was attentive, with the staff regularly checking on our table to ensure we had everything we needed. I truly enjoyed dining here and highly recommend it. Don't miss out. Enjoy!

First impression, the Diner was decorated adorably for St. Patrick's Day. However, the decorations were hung really low, so you walked through and were hit by, an overwhelming amount of decorations. We were sat with menus immediately, although it took quite a few minutes for our server to arrive for our drink orders. From there, the service was quick and consistent, with our very friendly, funny server. Our dinners came with soup or salad, I opted for the French Onion Soup, which was delicious. My husband chose the Greek salad, which was a very generous portion. For dinner, I had the Lamb shank over orzo, which was tender and delicious. My husband ordered the Teriyaki combination, which he enjoyed. Both dinners were nice portions, worthy of doggy bags. Here is where a star was lost for the review. My husband receives regular discount texts from the Diner. We tried to use a recent 15% off coupon. Upon checkout, it was expired, for around a week. There was absolutely no flexibility with this, which was disappointing from a customer service point of view. Overall food and experience were good.

Zona USED to be very good, but the service and food quality have declined considerably over the past 2 years. This applies to both dining in and taking out. Our experience today was the clincher, as Zona (again) screwed up our to go order. Half of the order was correct, but the other half was totally wrong. Within a minute of opening the bag, we saw that the order was incorrect and contacted the DoorDash driver, who told us that we needed to contact ZONA since they were the party who prepared and packaged the to-go order. When we called ZONA, they immediately put the blame on DoorDash, in spite of the fact that all DoorDash does is pick up and deliver. Zona took no accountability nor made any effort to provide any semblance of customer service to make the order right. Thankfully, DoorDash gave us a credit. Adding insult to injury, and there easily could have been one, In the order that was correct there was a piece of wire in the omelette. It appeared to be from a scrubbing pad, used to clean the grill, and that could have been swallowed and have certainly caused an issue. I have attached the photo. Considering the decline in the quality of their food and service, their complete lack of accountability, And obvious poor quality control, we will never patronize Zona again. There are a lot of other Dining establishments in this area to choose from that offer better food and customer service.

Best 50$ Family meal you can buy as you can see we tried almost everyone lol

Went here for the first time for a little family reunion in early November. We had a party of 8 with a toddler and the service was amazing. The food was spectacular and it was the most fun dining experience we could have asked for. Our server was wonderful and fed into our family jokes. Seeing that this restaurant currently has a 4.3 rating is much lower than it should be rated. Not one thing was wrong with our food or experience. Even if I could give it 10 starts it wouldn’t be enough.