Zhen Kee

Zhen Kee is a Chinese restaurant located at 3640 Factoria Blvd SE Suite H in Bellevue, Washington. While categorized as a Chinese restaurant offering various services and goods, it's important for local users to have a comprehensive understanding of recent customer experiences to make informed decisions. Based on the available reviews, Zhen Kee presents a somewhat contrasting picture of its offerings and service.

One of the most concerning pieces of feedback comes from a customer who ordered vegetarian fried rice and vegetarian chow mein. According to this review, their husband bit down on a metal screw found inside the fried rice. The customer reported calling the restaurant to explain the situation, but expressed dissatisfaction with the response, stating that the staff member who answered seemed unconcerned and only offered to remake the food. The customer declined this offer due to the nature of the incident and indicated it was their first and last time ordering from Zhen Kee.

This review raises significant food safety concerns that potential customers should be aware of. The presence of a foreign object like a metal screw in the food is a serious issue and can have potential health consequences.

On a more positive note, another customer shared a different experience, highlighting the "very friendly service" at Zhen Kee. This suggests that the staff may be courteous and welcoming to customers. This reviewer also praised the Hot & Sour Soup, describing it as "excellent" and the "best thing I ate," even regretting not taking a picture due to their enjoyment. This indicates that some of Zhen Kee's dishes may be well-received.

However, this same reviewer expressed a dislike for the Honey Char Siu Pork (barbecue pork), suggesting that not all dishes meet the same level of satisfaction. On the other hand, they reported liking the Mongolian Chicken (noting it contained "lots of onions") and the Chicken with String Beans. This provides insight into the variability of the menu items and suggests that some dishes might be preferable to others.

An important aspect of Zhen Kee's physical environment is its limited seating capacity. The reviewer mentioned that there are only two tables with a total of eight stool seats, clearly indicating that Zhen Kee is primarily a takeout establishment. This is crucial information for local users who might be considering dining in. The fact that "everything is served in to-go containers" further reinforces its focus on takeout service, even for the few customers who choose to eat at the restaurant.

Given the limited seating and the serving style, the environment of Zhen Kee is likely functional rather than focused on creating an elaborate dine-in experience. Customers should expect a quick-service setting geared towards order pickup.

In summary, the customer reviews for Zhen Kee present a mixed bag. The positive feedback highlights friendly service and a well-regarded Hot & Sour Soup, along with some other liked dishes like the Mongolian Chicken and Chicken with String Beans. However, the negative review detailing the discovery of a metal screw in the food and the perceived lack of concern from the restaurant staff is a serious red flag concerning food safety and customer service handling of such issues. Additionally, the dislike for the Honey Char Siu Pork indicates potential inconsistencies in the quality or taste of different menu items.

The information that Zhen Kee primarily operates as a takeout restaurant with very limited seating is also essential for local users to know when considering their options. If you are looking for a dine-in experience, Zhen Kee is likely not the place. However, if you are seeking takeout Chinese food in the Factoria area of Bellevue, it might be an option to consider, albeit with caution given the reported food safety incident.

There is no promotional information available in the provided reviews. Therefore, local users will need to rely on the menu and potentially any in-store promotions if they decide to visit or order from Zhen Kee.

In conclusion, Zhen Kee in Bellevue offers takeout-focused Chinese cuisine with friendly service noted by one reviewer and a praised Hot & Sour Soup. However, a significant food safety incident involving a metal screw found in the food, coupled with a perceived lack of concern from the staff, warrants serious consideration. The limited seating capacity also defines the dining experience primarily as takeout. Local users should weigh these factors carefully when deciding whether to patronize Zhen Kee.