Yum Yum Good Chinese Restaurant

Yum Yum Good Chinese Restaurant is located at 5612 Patterson Ave in Richmond, Virginia. As a Chinese restaurant serving the local community, they can be contacted at (804) 673-9226 or +1 804-673-9226. Recent online customer reviews offer contrasting opinions on the dining experience, with one praising the food and service, while another reports significant issues with food quality and customer service.

One reviewer had a positive experience at Yum Yum Good Chinese Restaurant. They described the Chinese food as "great" and specifically enjoyed the Wanton soup, noting that the restaurant provides "great crunchy noodles" as an accompaniment. For their main courses, the reviewer's wife had Garlic Chicken with broccoli (a dish apparently not listed on the regular menu, suggesting a willingness to accommodate custom requests), and the reviewer themselves ordered the Happy Family dish, both of which they found to be "very good." Furthermore, this customer described the restaurant's ambiance as "very nice" and the staff as "accommodating," indicating a pleasant environment and helpful service during their visit.

In stark contrast, another customer reported a highly negative experience. Their primary complaint centered around the preparation of the egg foo young, which they stated was "drowned" in gravy. This reviewer expressed surprise at this presentation, noting that in their extensive experience ordering egg foo young from various Chinese restaurants over many years, the gravy is always served on the side, allowing the customer to control the amount used. They found the heavily gravied dish to "look horrible" upon opening the container and stated that they would "not recommend this place" based on this experience alone.

Adding to their negative experience, this customer also reported issues with their order and the restaurant's handling of the situation. They claimed to have ordered one egg foo young, but their online order somehow registered two. The restaurant was reportedly "not willing to give a refund" for the extra, incorrect item. Furthermore, the rice was described as "disgusting like old rice," indicating a significant problem with the quality of a staple dish. Despite these initial disappointments, the customer had intended to try other items the following day, including wonton soup, Kong paw shrimp, egg roll, and the extra egg foo young. However, they ultimately "trashed it all," suggesting that the poor quality of the initial dishes had tainted their perception of the entire order. The reviewer expressed a desire to post a photo of the discarded food but noted that the option was unavailable. They concluded by reiterating that the food was "terrible" and that their negative experience with the first egg foo young led them to discard the entire order on the same day it was received.

Considering these two recent reviews, Yum Yum Good Chinese Restaurant presents a mixed and somewhat concerning picture. While one customer enjoyed their meal, praising the Wanton soup, custom-ordered Garlic Chicken, and Happy Family dish, as well as the nice atmosphere and accommodating staff, another customer had a severely negative experience. The issues raised in the negative review, including the unusual and unappealing preparation of the egg foo young, the poor quality of the rice (described as "old"), and the unwillingness of the restaurant to rectify an apparent ordering error, are significant concerns for potential customers.

The discrepancy in the preparation of a standard dish like egg foo young (with gravy poured over it instead of served separately) suggests a potential deviation from common practices in Chinese restaurants, which may not appeal to all customers. The reported quality issue with the rice is also a major concern, as rice is a fundamental component of many Chinese meals. The negative interaction regarding the incorrect order and the lack of a refund further points to potential shortcomings in customer service.

The positive review does offer some reassurance about the potential for good food and service at Yum Yum Good Chinese Restaurant. The willingness to prepare a non-menu item (Garlic Chicken with broccoli) indicates some flexibility and a customer-focused approach, at least in one instance. The description of the restaurant as "very nice" suggests a pleasant environment for those dining in.

However, the severity of the negative feedback, particularly regarding food quality and the handling of order errors, cannot be ignored. Potential customers may want to exercise caution and consider the possibility of encountering inconsistencies in food preparation and customer service based on these contrasting experiences. There is no information provided about any special features of the restaurant or any ongoing promotional offers.

For local users in Richmond, VA, considering Yum Yum Good Chinese Restaurant, the available reviews present a dilemma. While there is evidence of the restaurant being capable of providing great Chinese food and accommodating service, there is also a significant report of terrible food quality and poor customer service. Potential customers might want to weigh these contrasting experiences and perhaps consider trying a small order initially to assess the current standards of food preparation and service for themselves. The specific issues raised about the egg foo young and rice quality in the negative review warrant particular attention.

In conclusion, Yum Yum Good Chinese Restaurant in Richmond, VA, has received both positive and strongly negative feedback in recent online reviews. While some customers have enjoyed the food, nice atmosphere, and accommodating staff, others have reported significant problems with food preparation, quality (specifically the egg foo young and rice), and customer service regarding order issues. This inconsistency suggests that the experience at Yum Yum Good Chinese Restaurant may vary considerably. Potential customers should be aware of these contrasting views when making their decision.