Xing Long

My recent experience at Xing Long Chinese restaurant on Madison Avenue in Albany, New York, left me disappointed and disheartened. I've ordered from this restaurant in the past and had decent experiences, but today was different. The two women working behind the counter made me feel like I wasn't being treated as a human being. I placed an order for General Tso's chicken with shrimp fried rice, specifically requesting no onions. However, when I received my order and opened it at home, I was dismayed to find that it was filled with onions. Despite feeling upset, I returned to the restaurant and politely explained that my order was incorrect. Rather than offering to prepare a fresh order, the lady at the counter simply went to the back and picked most of the onions out of my meal. When I returned home and began eating, it was evident that they had not provided a fresh plate of food. Onions were still present in the rice, and it was clear that they had simply removed them from the initial plate. This made me feel like I was being treated with disrespect, as if I were less than a valued customer. Overall, my recent experience at Xing Long Chinese restaurant was disappointing, not only because of the initial mistake but also due to the lack of effort to rectify it properly. I hope that the restaurant can improve its customer service and ensure that orders are prepared correctly in the future. I will never eat there again.

Great food for an even better price! Definitely more of a take-out joint than a sit down restaurant, which is exactly what I was looking for. The owner/operators were very friendly, 10/10 all around :)

Our go-to American Chinese food! Not sure why this place isn't always hopping when we go. It is so affordable and price-to-quality ratio is top notch. We always get sesame chicken, lo mein, and crab rangoons.

Their Singapore my fun is the best in town. I’ve tried it two different different places one is overpriced and salty. The other one has no taste at all. this place always overstuff and is very tasty

xing long is great ! extensive (traditional) menu. food is consistently very good.😋 best prices in my area. always get delivery, which is quick & efficient.